7001 Lark Lane
Sanford, NC 27332
(919) 777-1777

Local Reviews

Rated 4.9 out of 5 stars based on 2969 customer reviews

Here are my thoughts...

These guys are great. From the first intro with Scott who laid out expectations and suggested the size of the generator which was a very close match to what I estimated I would need, to the Kyle and little Joel who where on site and did the two day install with minimal interruption to what I was doing. EVERYONE I dealt with has been courteous, conscientious, and from what I could see (work done by Kyle and little Joel) reflect pride in a job well done. It shows from the nice and neat wiring in the transfer switch to keeping the generator housing pristine. Well done gents. I highly recommend Comfort First Heating and Cooling.

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Quick response with thorough explanations

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Justin Msnners

Justin diagnosed the problem and fixed it within 15 minutes. Impressive.

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Great Service and Experience

Everyone I worked with at Comfort First was great! Very knowledgeable, respectful and friendly to deal with. Highly recommend

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Awesome

He’s the best

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Awesome!

Everyone was great!

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Justin was Excellent knowledgeable very thorough

Office staff was also very helpful Highly recommend this company

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Super service awesome technician

Just arrived in a timely manner Listened to my explanation about the situation Reacted accordingly and discovered a problem with the thermostat and fixed it all in one call

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Great Service

Justin is very knowledgeable and professional

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Excellent install

Install was exactly as promised, nice and easy. Great explanation of how the system works. Very respectful team!

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Everything was Great

     Having moved into our home a year ago, we discovered that our 7 year old single stage heat pump and air handler were leaking freon. Though one leak was temporarily fixed, it was going to cost over $3,000 to fix both leaks so we decided to look into a new hvac system. Of note, we have a bonus room upstairs of about 410 square feet that was also being handled by the system.  After getting proposals from three other companies, two of them stated we should install a one ton ductless mini split for the bonus room and the third company proposed a mini split with a new separate air handler using the existing ductwork. Two companies proposed a 4 ton system for the main floor while a third company said to use a 5 ton system. The current heat pump was a 4 ton. All the companies had different solutions and it was very confusing.  While we liked the idea of a separate system for the bonus room, we decided to get another opinion. I read the reviews on "Comfort First" and decided to give them a call. We met with Bill Smart. He was very polite, informative, knowledgeable and patient, answering all of our questions and addressing concerns we had about the bonus room. He took measurements inside and out and sent his recommendation and proposal a day or so later. He recommended the Amana 18 seer AVZC 4 ton varible speed heat pump with appropriate air handler along with other duct adjustments, and a new zoning board with motors and dampers. The proposal also included increasing the thickness of the plywood platform to meet code which no one else had mentioned. With the variable speed heat pump there was no need for a bypass duct (which our original single stage heat pump required) as well as no need for a separate mini split system for the bonus room. After reading positive reviews about the Amana heat pump (I was previously a loyal Trane customer), we decided to go with Amana and Comfort First. The excellent warranty also sold us on going with Amana with it being ten years on parts and labor, and lifetime on the compressor      Comfort First's installers, Tyler and Rex were phenomenal. They called the morning of installation and asked if they could come sooner and I said "sure". They immediately started unloading and went to work. Just like Bill, they too were very professional, knowledgeable, polite and answered all our questions. I originally spoke with Beth at the company, and she was very nice and helpful too. Clearly, they are all HVAC experts and assets to the credit of Comfort First. Tyler and Rex even thoroughly cleaned up after themselves in the removal of our old system and the installation of the new system which we appreciated very much.      While it's only been a few days after the install, thus far we are very impressed. The outside unit is very quiet as is the inside unit. We don't hear or feel any loud burst of air or noise from air being pulled back through the return vents. All rooms feel uniformly cooled. The room temperature remains spot on where we set the thermostat.            I highly recommend Comfort First, Bill Smart, Tyler, Rex, Beth as well as the Amana heat pump. Great job! Thanks everyone!

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Another great job

This guy keeps amazing me has me up and running in no time I feel like I know quite a bit about Hvac holding a duct cleaning company but I learn something new every time he stops by

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Excellent Technician

Justin is very knowledgable and does excellent work. He has great people skills too which isn’t always true of good technicians. I would definitely use him again..

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Excellent service!

This was our second experience with Justin from comfort first heating and cooling (different units). Both times, Justin came out and not only diagnosed but fixed the problems within 10 minutes. Justin was friendly, professional and honest. We haven't met any other comfort first technicians, but if they are anything like Justin, Comfort First will have a household customer for life! Thank you!

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Job Locations

Justin M.

Justin M. Job Checkin

No heat


Kyle  H.

Kyle H. Job Checkin

Briggs & stratton 12kw whole home generator


Kyle  H.

Kyle H. Job Checkin

Briggs & stratt


Kyle  H.

Kyle H. Job Checkin

Briggs & stratton 12kw whole home generator

Briggs & stratton 12kw whole home generator

Justin M.

Justin M. Job Checkin

Replace defrost board


tyler s.

tyler s. Job Checkin

Installed split heat pump in crawlspace.


Justin M.

Justin M. Job Checkin

No heat


tyler s.

tyler s. Job Checkin

Moved ah and installed split system


Justin M.

Justin M. Job Checkin

No heat


Justin M.

Justin M. Job Checkin

Replace motor


Justin M.

Justin M. Job Checkin

No heat


Justin M.

Justin M. Job Checkin

No heat


Justin M.

Justin M. Job Checkin

No heat


tyler s.

tyler s. Job Checkin

Installed new heat pump package unit


tyler s.

tyler s. Job Checkin

Installed furnace and duct system in attic. Also new duct system in crawl space