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Brad G came to my home this morning introduced himself. He started on the a/c unit I went out to check on him, wow he had completely taken the unit apart to clean it. I informed that he was the first person that had completely taken the unit apart and clean it. He said it was real dirty with grass clipping and after cleaning it will help the unit run better and efficient. "GREAT JOB" !!!
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I had a Technician by the name of Billy parked out front. When I walk to his van, He advised me that another Technician would be arriving. I didn’t understand! What turned out to be a scheduling conflict. Hearing this, I was irritated, asking why can’t he stay, his Calm demeanor, and wanting to take care of the customer FIRST ..This is what I immediately noticed! He called dispatch to discuss asking if he could proceed, staying on site to provide service rather than leaving. That was the right decision! Once inside, Billy immediately recognized the issue with my burner in my furnace and provided details of the parts required to make the necessary repair. Being in the people Business over 20 years. We need more Billy’s when interacting with customers! Thanks again, for providing excellent customer service! Mike
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Very professional explained what they were doing and checking for.
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Your team was prompt, courteous and fixed our issue in a timely manner.
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My AC unit is less than two years old. My technician took the time to find exactly what repairs were needed. He checked and rechecked. Turned out to be the compressor which is unusual for this age unit. Personable guy!!!
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Added 1 lb of r22 a can of leak stop and hard start on a Payne gas package unit
Trane gas package unit put new inducer motor on system is operating properly at this time
Replacing inducer motor on Goodman furnace
Performed EPA cooling maintenance on straight AC
Install new compressor on a Lennox heat pump add a new condenser fan as well dual capacitor and filter drier and charged with 10 lb of r410a
Theme furnace with dirty flame sensor.
