Overall Experience
Quality
Price
Convenience
My service guy Dan came out quickly, diagnosed the problem quickly and also fixed the problem quickly without having to go pickup parts. I called to have service done while I was at work, the tech made it to my house an hour after I got home which was extremely quick. The entire process from first call until completed service took 3-4 hours which was a great turn around time. The only part of the service that I was unhappy with was the cost of the part being replaced, (The Capacitor). I was charged $135 for the tech to come out and replace the capacitor which is understandable but the cost of the part was $248.... which I am finding online for $40. A 500% markup on a product is a bit ridiculous. I don’t appreciate being ripped off on a cheap part. Not sure if that’s how much the company is normally charging for a part like that or if the technician gets paid partly on parts profit and upcharged me to make more money.
Overall Experience
Quality
Price
Convenience
Service technician responded within the hour of notifying the company of a need on July 3 in the afternoon. Technician was professional and polite. While the tech worked, he even listened to my father telling stories before dad was retired. Made my dad happy to have someone new to talk of his past. Overall experience was outstanding.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Completed furnace maintenance on a carrier system
Completed air duct cleaning on a brand new amana system
Completed humidifier diagnostic, replaced bad solenoid valve and feeder tube. Completed furnace maintenance
Completed a.c maintenance, replaced blower run capacitor
Completed a.c maintenance one American Standard condenser unit. System was low on r22 refrigerate, added 1 pound of r22. Everything is working properly at this time
Serviced a 23yr old American Standard a/c system
