Arrived onsite customer has a heatpump and electric furnace. System is 17 years old, heatpump is not running. Noticed a small kink in the line set on the inside unit. System is r22 refrigerant, because of this I am recommending the customer replace the system. Offered pricing for a diagnostic also. Customer approved the price to replace the system with like and kind equipment. High priority as the customer currently does not have any heat. Thank you for choosing CPI Plumbing and Heating Inc.