Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu