I needed to replace a 15-year-old water heater from the house we purchased this past year. After dealing with a burst pipe from old poly a couple of weeks before, River provided a fair estimate for this project. The work he provided was impeccable, and I wouldn't hesitate to recommend him or CPI for anything plumbing-related that you need to have done on your property.
Henry and Seth did a great job of explaining everything and made sure everything throughout the process was simple to understand. They did great work and got everything up an running in no time.
Chris was a first class representative of CPI. Came to solve my problem! Not kill time. Extremely personable, neat, fast, efficient. Cleaned up after solving my problem and left space cleaner than when he arrived. Could not recommend higher.
Our technician Ben M. was top notch, very thorough in explaining, patient with questions and concerns. Absolute stellar professional . Committed to the job because of his professional positive attitude. Positive individual. Extreme asset to your business.
Very friendly and helpful
i like everything was cleaned up when they left
River was polite and did a good job.
Always a pleasure doing business with CPI. They are my go to for any plumbing needs.
Very professional and got the job done. Now I can do the laundry.
Please print paper copy and mail to this address- We turned the water back on to the tank to see were the leak was at. Water started rushing up and out of the top of tank. There is no way to save the tank, it has to be replaced. We turned the water back off and disconnected the tank. Connected a pump to the drain at the base of the tank and sucked the tank dry. Removed the earthquake straps and disconnected the gas supply. Removed the tank and placed it in the back of the truck for disposal at our shop. Unboxed new 50 gallon tankless water heater. Replaced all the connection and the secured components that make the water heater. Filled the tank fill water while purging it of all the air. When tank was full purged the recirculating hot water line of all the air before plugging in the pump. Double and triple checked for leaks.
Completed rough in of new plumbing for remodel. Shut water off to the home and drained down the system. Roughed in kitchen sink drain and water supply. Restored water to the home, Bled air from the system, inspected for leaks. Assessed finished plumbing needs and created pricing. Thank you for choosing CPI Plumbing & Heating!
Checked customer complaint about a leaking shower valve. Customers shower valve had started to leak due to an old cartridge. Offered customer pricing to replace the existing cartridge with a new one. After pricing was approved I laid down a rug in the bath tub and one on the bathroom floor to protect the bath tub and floor from damage. Performed removal of existing cartridge. Customer turned off water from main water shut off. The main water shut off was an older gate valve. Offered customer pricing to remove existing water shut off and replace it with a new quarter turn shut off valve. Customer wanted the estimate emailed to him for a later date. After the system drained of all water I disassembled he shower valve trim to get to the cartridge. I then removed the existing cartridge and installed the new cartridge. After new cartridge was installed I tested the valve by turning the water on and making sure the water turned on properly from cold to hot. After I concluded the test I check
Performed pull and reset of master bathroom toilet area of water source Wax stuck to bottom of toilet broken in pieces also toilet loose at time of removal Installed new 1/4 turn emergency shutoff valve at discounted add on rate as existing was was aged full turn valve (city shutdown and restored water to residence) Tested new emergency shutoff valve at toilet no leaks Test flush no leaks visible below in ceiling cut out Sealed toilet to floor with caulking recommend 24 hr cure to dry Full house emergency shutoff may be located behind waterheater as there is a valve visible behind tank Gave option to replace existing 18 yr old and relocate full house emergency shutoff valve to accessible location No warranty on any existing plumbing
Checked customer complaint about a leaking kitchen faucet. Offered to customer pricing to repair or replace the existing kitchen faucet. Because of costs the customer decided to not have us perform any work on the faucet. No work was performed at this time. Thank you for choosing CPI Plumbing and Heating.
During diagnostic work discovered that the internal diverting valve is not operating. Part is covered under the manufacture warranty but labor is not covered. Unit was installed by others in 2016. No warranty on any components not installed by CPI. January 13, 2021 Arrived onsite to install the new diverter valve per manufacturer tech support. Followed the installation manual step by step and put in the new valve. Reassembled the unit insuring everything was properly put back together. Insured there was no leaks as well. After talking with tech-support and running through a series of diagnostic steps we came to the conclusion that the current thermostat is not hooked up to the system, nor do the wires run to the equipment. The current thermostat is not capable of running this system properly. Pricing was provided for a wireless thermostat that will run the heating system correctly. Customer could not close out her service ticket today, our office will be calling to collect the curr
Confirmed with customer that bathroom is being remodeled and needs to have shower drain installed. Cut out small section of abs and installed new shower drain. Tested shower verifying proper drainage and no leaks present. Thank you for choosing CPI Plumbing and Heating.
Customer called in with backed up drains. Arrived on site and inspected the issue. The whole house is backed up, the customer has already removed the toilet and there is a large amount of water and sewage on the bathroom floor. The customer let me know he had flushed a large amount of wet wipes down the drain. Provided pricing to attempt to clear the main line through the toilet flange. The customer accepted the pricing. Used a power snake out to 35-40â€™ when resistance was encountered. Pulled the snake back and removed several wet wipes from the snake cable. Repeated this process multiple times until the line began to drain. Inspected with a camera to verify the line was clear. Ran every fixture in the hope to verify no secondary clogs exist. The house is draining as designed now and the plumbing is ready for use. Thank you for choosing CPI Plumbing & Heating!
Could not get access to the toilet to pull it so we can run the snake down the drain. Talked with her about get the walk way and the bathroom cleared out so we can reach the bottom of the toilet and have an area to work from.
Arrived on site. Liaised with customer about installing owner supplied sink and faucet along with installing an ice maker line, and redoing the waste piping from the wall into the kitchen sink. Cut out existing waste piping in the wall and under the sink. Provided and installed new pvc dwv waste piping for the under sink waste and tubular plastic under sink waste piping. Shut off water to the home. Drained excess water through outdoor hose bib. Provided and installed 2 new dual emergency stops. Installed owner supplied sink and faucet. Note: the sink was installed without the locking clips as discussed with the customer. Installed new under sink waste piping for the newly installed faucet and sink. Installed a new ice maker line. Installed customer supplied dishwasher and associated waste piping. Restored water to the home. Bled excess air and debris through an outdoor hose bib. Checked for leaks. No leaks were identified. Checked faucet for correct operation. With the customer present
* Please Mail Hardcopy* Customer called in with a backed up toilet. Arrived on site and inspected the issue. The toilet is very full and has been overflowing onto the bathroom floor of the home. There is significant water damage to the bathroom floor. When any fixture is used, water comes up into the toilet. This indicates a mainline blockage has occurred. Provided pricing to attempt to clear the mainline through the toilet flange since no exterior clean-out exists at this location. The customer accepted the pricing. Drained and pulled the toilet, used a power snake to auger the mainline. After several attempts the line began to drain. Ran a large volume of water to ensure the line was draining properly. Reinstalled the toilet and flushed several times to ensure the toilet was functioning properly. The homes drains are now working as designed. Provided contact information for a restoration company. We recommend contacting them as soon as possible to mitigate any further damag
Checked customer complaint about their kitchen sink clogging up. Customerâ€™s kitchen sink had backed up and also backed up through the drain for the washing machine. I went into the crawl space to see if the two drain lines connected at one point. While in the crawl space I discovered a leak coming out of the plastic barrier. The water was hot and the leak was under the water heater above. I turned the power off to the water heater then I turned the water off to the water heater which stopped the leak. I gave the customer pricing to find and repair the leaks as well as to auger their kitchen drain to remove the obstruction. After the pricing was approved I performed the leak search in the crawl space. I discovered the leak was coming from the hot water line from the water heater once it went into the crawl space just under the floor. I cut out the damaged section of pipe and installed the new section of pipe made of pex. After installing the new section of pipe I turned the water back
Performed water line repair on water service line Discounted from water service repair task to excavation 2x2x18â€ hole and 1â€ waterline repair savings of $200, as some excavation was done by owner/ backfill by owner Cut out defective copper to poly transition Installed new pipe and fittings Tested no leaks at this repair Water is restored to residence Recommend sand or pea gravel around repaired section of pipe to protect No warranty on any existing plumbing
In the boiler room there is a 41 gallon indirect hot water holding tank, that after running through some diagnostic work on the tank we found on the underside had sprung a leak on one of the pass-through bolts that actually holds the unit together, this is not a repairable part of the unit this is a catastrophic failure and can only get worse. Recommendation is to replace the tank as soon as possible.
Confirmed with customer that dishwasher would not drain. Performed diagnostic for dishwasher finding that air gap had a blockage of food and hard plastic. Removed food blockage and determined connection from air gap to garbage disposal is clear. Reassembled air gap and tested dishwasher verifying proper drainage and no leaks present on dishwasher drain hoses. CPI is not responsible for any damages due to existing plumbing or plumbing fixtures. Thank you for choosing CPI Plumbing and Heating.