Customer called about wanting their water softener settings changed to reflect their new water source. Previously they were on a community spring water system. About 4 months ago they switched to a private well on their property. We installed a Water-Right Impression series for them in 2019. Arrived on site and inspected. Clock on the softener was blinking the incorrect time. Informed the customer that, if the power goes out, the timer on the softener should be adjusted quickly as the programmed purge time would be different and can cause issues by shutting off usage at the wrong time. Provided pricing to perform a diagnostic to test the water before the softener and adjust the settings on the softener as necessary. Customer accepted. Used the drain down on the tank tee to pull water. Tested for hardness, iron, and pH. Received the following results: 9 grains of hardness, 0.5 iron, 8 pH. This new water source has slightly less hard water as the previous level was 10 grains of hardness.