Fast and easy appointments and they were very accommodating by working with my schedule. Taylor, my technician, kept in contact with me via text while I was at work and payment was easily made via email.
The service I received today from Crystal Blue Plumbing, Heating and Air was awesome. From making my phone call to them, to having the technicians arrive and take care of my issue, the experience was great. They handled our issue very professionally and were very polite and respectful. Should we have a need for help again they will be getting the call.
The initial call for service was fast and friendly. I was given a 4 hr window and Chris showed up 30 mins into the window which I was super pleased with. He came in and was friendly, knew what he was doing, took his time and explained everything to us. We will absolutely be using crystal blue for any future plumbing issues we hope won’t arise. :)
No problems with the sevice
Ken shows great customer service skills and easy to get his point accross
Nice, informative, and thorough.
Jeremy proved responsible and determined.
3/2 Technician Taylor arrived on scene to meet with tile guy and coordinate new shower install. Technician explain to tile contractor where they needed access to hook up new shower fixture. Technician marked out area and installed new 2x4 support being between studs to accommodate new fixture mounting brackets. Technician document with photo and notes and will return to install shower fixture once tile has been completed.
Callback. Customer stated worked well all night til the morning. I pulled toilet and cameras and snake through toilet. Wet wipes between the back to back toilets. Cleared and cleared at outside cleanout as well. Ran all fixtures for over 15 minutes with no back ups. Tested all toilets and drains and shower and tub.
Customer had food go down the garbage disposal and the sink backed up, pulled the tubular apart and cleared the clog. Ran the water for about ten minutes alternating both sides of the sink with no issues.
Upon arrival customers back to back toilets were backed up and overflowing into the tub. I cleared mainline blockage at outside cleanout and flushed both toilets for several minutes and ran water to assure blockage was clear. Customer has 80psi water pressure and gave recommendations to replace the prv valve.
Customer has had more water near the sewer cleanout, upon diagnosis the camera revealed there is a clog in the city sewer line. We called the city and they will be contacting the customer and clearing the line.
Technician Taylor arrived on scene to investigate reports of toilet not working properly. Client brought technician to toilet in downstairs hallway. Technician found a 10-year-old Kohler toilet with a bad flush valve gasket. Technician recommends replacement and client accepted technician will go to parts house and pick up proper pieces needed for installation. . Technician acquired parts and returned to scene. Technician replace flush valve gasket and reinstalled. Technician tested to ensure proper operation. Technician cleaned work variable trash and debris. Technician documented with photos and notes. Technician collected signatures and payment..
Customer has a sewage back-up at her main sewer cleanout on the left side of the home. Called Curtis the sun and he approved snaking the main only but no camera inspection at this time. Ran the specialty chain snake down the sewer line clearing the clog, ran the snake back towards the home and cleared some minor blockage caused from the initial back-up as well. Ran the hose down the line for 10 minutes with no issues, noticed the water pressure is really high. Tested the water pressure with my gage and itâ€™s coming in at 115 psi, recommend prv and bal valve be installed and discussed with the home owner and her son.
This proposal is for the alteration of shower valve to accommodate new shower fixture. Crystal blue plumbing heating and air will furnish and install all labor and supplies necessary to complete the following scope of work: - protect clients belongings - cut out clients existing shower valve - alter plumbing to accommodate new fixture - test to ensure proper operation and installation - clean work area of all trash and debris - collect signatures and payment ***Crystal Blue is not responsible for demolition of existing shower tile or replacement of new shower tile*** Technician Taylor arrived on scene to perform install per proposal. Technician shut off water to home to accommodate new install. technician cut out existing plumbing and shower valve and disposed of properly. Technician soldered on new half inch gate valves on hot and cold line. Technician pro pressed half inch male adapters to ends of pipes Technician pro pressed coupling to reconnect old pipe with new pipe Technic
All contact and approval was through Christina at Apex Imaging. Customer has three toilets that will not flush, started by angering the toilets and cleared two of the lines. The third toilet would flush intermittently, upon diagnosis the flush valve has stopped working. Returned with a new flush valve, and installed the new flush valve. Turned the water on and there were no leaks, pictures and video have been included with the job and also emailed to the customer.
Technician arrived and met with client who was on a lunch break. Client showed technician the full body shower sprayer she had purchased. Technician also took a look at shower area where remodel is occurring and shower sprayer is to be installed. Client had to head back to work so technician will type up proposal and email.
Reviewed findings with customer especially extremely high water pressure but customer does not want to do any work at this time recommended work to be done as that high water pressure can be dangerous also reviewed findings inside the home bathrooms kitchen and so forth customer satisfied with membership procedures so far and we renewed his membership
Installing new toilet for upstairs due to very large crack in bowl. This would require us shutting down the supply line removing and disposing of the old toilet resetting a new wax ring for the new toilet setting that and also dapping around bottom of the toilet to set and finish. We tested for leaks and making sure the toilet functions properly. Everything is functioning how it should be. Down stairs toilet we shut down supply line and removed old fill Valve replacing it with a new pro flow as well with a new rubber flapper the install went great we reconnected the supply line tested for leaks the fill valve is functioning properly and turning off and on as it should.
Customer is installing a new vanity and wants the single vanity plumbing upgraded to a two sink system. Provided the customer with estimates and when he is ready to do the work he will have us back out.
Performed a whole home plumbing inspection and flushed the water heater which is 12 years old and set to C on the temperature setting. Checked the pressure at the home and the water is coming in at a dangerous 93 psi, all the toilets are loud and need work but the customer said he is getting new toilets to be installed. The pop-up assembly in the master bathroom upstairs is leaking, the laundry sink faucet in the garage is also leaking. Presented estimates to the customer and made sure he knew what items where leaking and the danger of his high water pressure, he will call us when he decides to get the work done.
Technician recommends expansion tank and gas dirt leg to ensure code compliance with water heater.