Good experience with technician sent to do the work
Scott was pleasant and courteous. He explained everything clearly and did not pressure us on the up-sell. We appreciate his work and his visit. Best regards, Robin Doria
He was great. Very friendly. Did exactly what was needed. Respectful of of house with his booties. I would recommend him and your company. Thank you
We were very pleased with Keaton he seems to be a very nice young man and very eager to learn also very much appreciated your supervisor came and gave me much more information about my system that anyone has ever before and it was greatly greatly appreciated
Jeremey was very knowledgable and professional. Great job.
A thorough and thoughtful check up!
Sam gave us a complete overview of three options for a new water solution and the pricing for each which we consider before moving forward.
Mike responded to my email inquiry called, understood issue, setup appointment and explained cost and service. I ended up purchasing annual plan from company because I was so pleased with service and technician that came to house!
Here at our Roseville location we had a toilet that was repaired by crystal blue plumbing. We recently had a problem with the toilet which they came out and repaired it very quick which helped I was tremendously.
Technician Taylor arrived on site to investigate reports of garbage disposal not working. Technician investigated and found garbage disposal to be a one-third horsepower badger. Technician noted that client had air switch to control the unit. Client had discovered the hose to the air switch had been disconnected. Technician reconnected air switch and tested. Technician found no issues with unit. Technician offered to inspect other areas of home for any concerns. Clients stated it wasn't necessary. Technician collected signatures and pulled off
This proposal is for the pulling and testing of clients sump pumping backyard. crystal blue plumbing heating and air will furnish and install all labor and materials necessary to complete the following scope of work: - protect clients belongings - pump out water in sump pump well - access sump pump and disconnect - inspect sump pump to find cause for failure - provide options for repair or replacement - clean work area of all trash and debris - collect signatures and payment Will return to install new sump pump. Returned to install a new pro-flo 1/3 hp sump pump and check valve, removed the old plastic sump pump. Installed a cast iron pro-flo 1/3 hp sump pump with a 1 1/2 inch check valve to protect the pump, 5 year warranty for manufacturer and a 1 year parts and labor warranty through Crystal Blue Plumbing Heating and Air. Plumbed the 1 1/2 inch pipe, secured the cover over the tank and plugged the unit in. Unit is working perfectly and started to drain the excess water from arou
Technician Taylor arrived on scene to investigate reports of water heater showing error code. Technician found client had unplugged water heater and plugged in outlet splitter to supply power to another accessory. Once you turned everything back on the error code e438 showed up. Afterwards she reset the unit and the code had since gone away. technician got on the phone with Nathan tankless support and registered clients unit. Technician drain down filter and tested valve. Technician reset unit and no error codes were showing. Technician cleaned work area and pulled off
Technician Taylor arrived on scene to investigate reports of kitchen sink backing up. Client attempted to clear himself but only pushed the blockage further so it now affects the laundry as well. Technician recommends accessing line through garage Santee and inspect with camera to figure out conditions of pipe. Technician remove nipple from Santee and inserted camera. Technician almost immediately runs into a fitting that the camera cannot pass. Technician will be unable to perform tasks from this location. Technician recommends to client that they access through clean out under kitchen sink using flex shaft machine. Client accepted job task. Technician access clean out underneath kitchen sink with secondary line flex shaft. Technician use 2 chain whip on end of flex shaft cable. Technician inserted flex shaft and begin cleaning the pipe and removing blockages. Technician continued to alternate between camera and flex shaft. Technician was finally able to push flex shaft to max extens
Technician Taylor arrived on scene to investigate reports of sump pump having issues. Technician was brought to backyard where client has a sump pump dug in to protect the electronics on her swim spa. Technician attempted to perform basic diagnostic tests. Technician was unable to diagnose what problem was. Technician recommended performing a full pull and diagnostic test. Technician admitted to not having a ton of experience with the client's system. Client requested we send out a technician with more sump pump experience. Technician accepted. Client requested a proposal by email to have someone come out.
Performed annual heating and cooling maintenance, per membership. Furnace is a Lennox signature series. SL280. 2 stage heat. Variable speed blower motor. Cleaned burners and flame sensor. Inducer capacitor ok. Gas pressure ok for now. Unit looks good. System has a emergency float switch. Warmed house to over 70 degrees to test ac. Duct work silver flex sealed good shape. 2 returns. Cleaned up platform of insulation, also moved insulation back from hatch to try and stop it from falling down. Let system run thru cycles in heat, running ok at this time. Dual capacitor starting to rust, 70-10@70-9, just in range. Compressor start amps 120, first time turned on this year. Refrigerant pressure are low but can determine if they are low or if it is just cold. Itâ€™s 50 degrees outside inside cooling ok at this time. Took picture of pressures.
We will turn water off at the urinal and remove flush valve assembly and replace the spud and gasket. We will turn water back on to urinal and ensure proper operation. We will snake the bathroom sink through the p-trap to attempt to clear blockage. We will install a new single hand pull down faucet in at the shop sink. If the angle stops do not turn off all the way then the angle stops would need to be changed at an additional charge. All items installed and workspace cleaned up. Tested after clearing blockage for five minutes to assure blockage was gone. No leaks at the sink with normal pressure and urinal flushing as it should with no leaks. Uploaded pictures. Collected payment via check and emailed customer the invoice.
Customer removed shower cartridge and trim and needs it to be re-installed. Upon re-installation I noticed the ring holding the clip which holds the cartridge in is missing some of itself. Purchased new parts and returned and installed the cartridge. Turned the water on with no leaks, set screw does not tighten into the handle and customer will get a new screw.
Customer has a leak coming from underneath there sink, upon diagnosis the sink has dropped from the granite. Further diagnosis revealed that they have a screw for the bracket missing, purchased new screws and installed the new one. Secured all the screws for the bracket and ran water on the sides of the sink with no leaks, also left the customer spare screws just in case they lose another one.
Technician Taylor arrives on scene to house he had installed a kitchen faucet at the day prior. Technician found kitchen sink trim plate not lining up with sink. Technician performed minor adjustment in tightened faucet down.
Technician Taylor arrived on scene and found client wanting a faucet they had purchased installed at the kitchen sink. Technician quoted client 288 for service. Client stated she's approved only for $275. Technician will adjust cost. Technician was able to remove existing faucet disposal properly. Technician installed new Moen Brooklyn style faucet. Technician hooked up hot and cold and tested. Technician cleaned work area of all trash and debris. Technician collected signatures and payment.
Customer said the toilet overflowed and they shut the toilet down. When i arrived the toilet seems to be flushing how it is supposed to be, Customer will think about a pressure assist and contact us if they want to go that route. I believe that its just getting clogged from abnormal usage.
Customer has a commercial sprayer that is not working and a sink that is leaking underneath. Installed new chrome p-trap and sink strainer, installed a new head for the sprayer. Turned the water on and both do not leak, and the sprayer sprays.
Performed diagnostic Roseville, Found supply register at front door had fallen down. ReInstalled the supply register that had fallen down. Also sealed the register with tape.
Technician Taylor arrived on site to investigate report of gas line disconnected from water heater we just installed. Technician found water heater to have the gas flex line disconnected from it. Client stated upon inspection inspector noticed that the gas line was not tight and leaking gas. Inspector disconnected line and turned off gas. Technician reconnected line and tested with mega bubble. Technician turned on gas and ignited pilot light. technician cleaned work area of trash and debris and pulled off.