Melvin Bernshausen is always punctual and takes good care of my system. he's polite and helpful and I'd recommend him to anyone (and I have). However, I was told by your staff person that there was no record of my Fall Service on my system. I've been doing this for years every six months. I was charged full amount again. Even Melvin said he thought he had seen me this past fall. Nobody at the office could help me and I have not heard back from James yet. I am thinking of changing companies.
Response from Davis Air Conditioning & Heating:
Ms. Gerwig, Thank you very much for taking the time to let us know there was a problem with your Silver Club Membership. We appreciate the fact that you gave us a second chance to make it right, and we apologize for any inconvenience. Per our phone call, I believe this issue has been resolved to your satisfaction. Should you need further assistance, please do not hesitate to contact me. Heather McCain
