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Initial Installation made a mistake in not having the 2 stage A/C engage correctly. Luis found the mistake quickly and made the necessary changes so that it works as it's supposed to.
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Kurt (as well as our experience with the other service technitions in the past) was great! He took the time to explain the problem to us and gave great advice on our options. Thank you!
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Luis diligently performed the tasks of the job very well and advised on some future issues. We feel good about being a member of DiBiase H&C. Thank You!
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Our AC broke and we were not able to figure out what happened. I was recommended DiBiase by my general contractor. So I called them. Nicole was pleasant to talk to and explained their process clearly. Their technician Nathan came on time and fixed the issue and was courteous to talk to. We were happy with the results.
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My wife and I have come to expect complete professionalism and reliability from the DiBiase team. They reach out proactively to schedule seasonal check-ups and show up on time. The technicians are always good people and know what they're doing. Our HVAC system is approaching 20 years old, so we have regular discussions about its limited life expectancy, but they do their best to keep it running as efficiently as possible.
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Hien was not at home. Reviewed ductwork and found extended plenums with flex running in each direction. Found only stage 1 wireed to zone panel. Found damper for zone 2 in open position- moved to 0 position to close damper. Inspected to see how we can run a return to first floor. Either need to go through bedroom.closet or master bath closet to first floor. Other bedroom closet will end up in bathroom. Hien was not at home to discuss options.
Talked to Hien about issues with the home. Hien said the home is unbalanced and there are areas that are uncomfortable. The second floor is overcooling and it appears all registers supply air no matter what zone is calling. His bills are high - in the $800-$900 a month range. Reviewed the system in the attic space and found the bypass damper was not properly secured. Secured damper. Noticed there are 2 zones in the home and the dampers appear left and right. Could not see ductwork as it was under cellulose insulation. Found unit wired to Y1 only at thermostats and equipment. This is a Bosch heat pump. Turned on 1 zone and then the other and found no matter which zone was calling, air was being supplied to both zones, it was slightly reduced to the zone not calling, but still excessive air was blowing. Dampers were indicating they were in the proper positions. There is no return air to first floor. Need to go back and check airflow settings and confirm ductwork is properly
Joe showed up to the job but did not have access due to not having the lock box code.
Performed QA on Trane Heat Pump/Gas Furnace system. Replaced the corner panel on the outdoor unit that was scratched before it was installed. Could not connect to the Trane Link but reviewed all settings and programming from the thermostat. Tested system in heat pump and air conditioning modes. Set Heat Pump lockout to 30 Degrees and gas Furnace lockout to 45 degrees since they have solar panels for the house this will utilize the heat pump more. Completed checklist form in system. No additional follow up needed.
Upon arrival Tstat was saying y wire needed to be corrected. Found bad contactor. Jumped out board and blew fuse. Replace fuse and contactor. System is in normal operation at this time.
Performed QA on ClimateMaster Geothermal HP and Trane Furnace. Ran system in Cooling mode, Heat Pump, and Backup Heat. Measured gas pressures and combustion for both stages of gas furnace heating. Filled condensation pump to test. Tested the wet switch and ez trap safeties. Reviewed all programming on Thermostat and at the Furnace. Install looked nice and no corrections were needed at this time. Homeowner was not home during visit. Let her daughter know to tell her mom if she has any questions or needs anything to let us know. No additional follow up is needed.
Air Conditioning and Ductwork Estimate, Wayne, PA Reviewed jobsite and recorded measurements to install new air conditioner and ductwork. Manual J load calculations will be performed and quote will be provided. Can only install 2 supply ducts on 1st floor and 4 on 2nd floor.
