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Initial Installation made a mistake in not having the 2 stage A/C engage correctly. Luis found the mistake quickly and made the necessary changes so that it works as it's supposed to.
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Overall Experience
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Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Convenience
Overall Experience
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Convenience
Kurt (as well as our experience with the other service technitions in the past) was great! He took the time to explain the problem to us and gave great advice on our options. Thank you!
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Overall Experience
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Overall Experience
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Luis diligently performed the tasks of the job very well and advised on some future issues. We feel good about being a member of DiBiase H&C. Thank You!
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Overall Experience
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Our AC broke and we were not able to figure out what happened. I was recommended DiBiase by my general contractor. So I called them. Nicole was pleasant to talk to and explained their process clearly. Their technician Nathan came on time and fixed the issue and was courteous to talk to. We were happy with the results.
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My wife and I have come to expect complete professionalism and reliability from the DiBiase team. They reach out proactively to schedule seasonal check-ups and show up on time. The technicians are always good people and know what they're doing. Our HVAC system is approaching 20 years old, so we have regular discussions about its limited life expectancy, but they do their best to keep it running as efficiently as possible.
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Convenience
Had Rahnisha only. Quoted new equipment so she can contact the trust company
Add Dan only customer is working heat pump not in a huge rush, but told him all the incentives are available right now and don’t wait till next year May switch to gas though
Completed AC tune up for 4 ton Carrier AC system Replaced 20x25x1 Inspected condition of both the indoor and outdoor coil Measured temperature split (67-46=21°Good) and static pressure Ensured drains were clear. Left estimate for wet switch which will shut equipment down if water is detected on floor near equipment. Verified operation of condensate pump. Inspected wiring, controls, electric motors and components: Discussed and left email estimates for surge protectors. Verified integrity of compressor motors using megaohmeter. Monitored R410A refrigerant pressures and diagnostics: Good Cleaned dehumidifier filter with shop vac. Humidifier has an access door on opposite wall. I reoriented bypass damper so damper handle is accessible without having to remove access door. Will need a T25 bit or driver to remove screws to access door for servicing humidifier. Completed tune ups for MiniSplit with (2) indoor heads (floor mount). Inspected wiring and controls. Cleaned filters as necess
Met with customers to entertain, replacing the high velocity system, and the master bedroom system with one high velocity. Took measurements will build pricing and then run past Joe.
Discussing options and potential code requirements with customer as well as various methods and materials to insulate attic space. He would also like an estimate on installing a mini split unit for the space.
Taking measurements to prepare proposal, going over home, performance, issues, and recommendations with Bill and the customer, and discussing next steps for client.
Found system running thermostat was set to 75 degrees and was at 83 degrees inside temperature. Homeowner showed me were he was getting water at and had already dried up water prior to my arrival. Went over System and found system was low on charge. Only the air handler was replaced ( not the heatpump or lineset). Recommend to homeowner to add refrigerant and leak dye to get the system working for now. Then return and try to locate leak dye in about 30 days. Or replace the outdoor heat pump to match the indoor and replace the lineset. Homeowner want to check for the leak dye fist before making a desicion.
Replaced stat with provided stat, tested operation and notified Becca of completion which finished the activation for the stat.
Evaluated situations and discussed what concerns needed to be addressed and what ways would be the best. I will create options for all concerns and discuss what would be the best solution for the issues.
Performed precision a/c tune up on (2) carrier a/c system. Replaced 16x20x1 air filter. Checked all electrical conections and components. Replaced weak 35/5 mfd capacitor. Checked temperature split on both systems. Cleaned out ez traps. Checked refrigerant pressures and temperatures at indoor and outdoor units. Both systems are working fine at time of service.
Found inducer motor running but not glowing hsi . Found crack in hsi. Also found burners rusted and corroded and some rust forming in heat exchanger. Recommended to homeowner that the system should be replaced. They ate renting the home . Wanted to just do repairs at this time replaced hsi and 20x20x1 air filter. Called distributer about burners and they are out about 3-5 days, will need to return to replace burners. Also performed combustion test. Furnace is working at time of service. Found piece of exhaust pipe completely rusted out. Will order piece of 6†pipe that is rusted out. No heat at this.
Performed precision a/c tune up on (4) a/c systems . Homeowner to replace ( 2) Lennox pure air kits , ( 1) 14x30x1 air filter, ( 1) healthy climate accordion style filter. Checked all electrical conections and components. Installed (2) surge protectors. Installed (1) duel 35/5 mfd capacitor. Checked all temperature splits. Cleaned out ez traps. Checked refrigerant pressures and temperatures at indoor and outdoor units. A/c systems are working fine at time of service.
Performed cooling maintenance, replaced air filter. Blew out condensate trap and drain. Checked voltage, amperage and electrical connections. Started air conditioner, checked refrigerant charge. Checked operation and temperature drop across coil.
