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Overall Experience
Quality
Price
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Great service. They got my heat running after hours on a cold night. Joe and Chris were very nice and knowledgeable. Thanks DiBiase!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Fast response and courteous staff assisting us with hot water problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Chris has been servicing out heater and air condition for a few years. We bought both units from DiBase when we moved into our home.We could not give anything but positive reviews about Chris and look forward to seeing him. The person that scheduled our appointment was so professional and pleasant. We recommend them whenever we can.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I came home from work to a cold house on a January night, determined the heating system wasn't working, called DiBiase, and the dispatcher scheduled a technician to arrive within the hour. He arrived in good time, replaced a failed igniter and stayed long enough to ensure the system was heating the house properly. I put my kids to bed in a warm house that same night.
Overall Experience
Quality
Price
Convenience
Chris was remarkably thorough and communicative with lots of information about options open to us. Instead of pressure to take the expensive way, he provided ideas on how to simplify and save. The service itself was excellent.
Overall Experience
Quality
Price
Convenience
Performed gas heat tune up, check electrical low and high ok clean flame sensor and burners ok gas pressure ok combustion test ok cycle heater new air filter and check split ok, cycle heater and test pump ok
Found that homeowner had just got an oil delivery and possibly just the nozzle was clogged up , sow ent to replace and found exhaust pipe complete rusting away with holes in it and heat exchanger is very corroded. Oil furnace just needs to be replaced Ben to give estimate. Also disabled un safe to run.
When I arrived found Goodman heat pump a block of ice.Talked to homeowner about having to return after unit thaws out to check charge levels . Performed precision tune up on air handler only.Also put system into emergency heat only till we can return after heat pump thaws out.The customers peco account number is 78813-58011 finished heat pump check up on outdoor unit, added 410 refrigenat and also dye to system, customer ok with pricing, contactor and cap ok test defrost ok cycle heat pump ok
Furnace was running when I arrived. Looked up code on Lennox gas furnace for 273 and found code to be last recycle due to flame failure. While I was in basement found furnace flames being blown around by high wind gusts down intake pipe , this was probibly what was making the error code happen. Also found flame sensor to be slightly dirty so also cleaned flame sensor. Cycled furnace for a little while any everything kept running , but did notice when hard wind gusts blew flames would move let home owner know all of this. Talked to homeowner about humidifier and she said she was not going to use it at this time. Went outside and found venting system to be half broken off. Talked to homeowner about repairing venting during tune up next week they agreed.
Service call that the Gas Furnace was not operating. Arrived onsite and spoke with Homeowner about issue. The system was blowing Cold Air but was not providing Hot Air. Proceeded to the Furnace to troubleshoot. Blower Motor was running and System was in a 13 Flash Code Lockout indicating that a Limit Switch was open. Tested Safety Switches and found the Primary Limit on the Furnace was open. This Limit automatically resets itself and had failed. Bypassed Limit Switch and put system in operation to determine if their was an underlying issue to the failure of the Main Limit. Performed a Combustion Test on Furnace. Inspected and tested Integrity of Heat Exchanger using the Smoke Test. The Furnace is running at higher than normal Supply Air Temperature. Furnace is rated for a 45-75 Degree Temperature Differential and is running around a 85 Degree Differential with a Supply Temperature around 145 Degrees. The Primary Limit is set to reset at 160 Degrees. Inspected the Indoor Coil which had
When I arrived I found that the inducer moter was full of water and the condensate drain was clogged. Had to remove inducer moter and drain out , also blew out all condensate tubing lots of junk in vents drained out ,also furnace trap was full of gunk blew out as best as I could and cycled furnace for a while to make sure everything was drawing properly again. Home owner had also mentioned having a hot smell coming from gas furnace so examined wiring and checked for desorption in flames when blower came on everything seems to be fine at time of service. Home owner does have an electrostatic filter so may just be burning off dust.
Removed old oil boiler and oil tank . Installed new high efficiency gas boiler with new piping. Installed new zone valves , air scoop , expansion tank and three new circulate pumps . Installed new zone panel to control each zone probably. Installed three new thermostats for each zone . Installed new indirect fire water heater . Installed piping from boiler to water heater . Reconnected hot and cold supply to new water heater . Installed new exhaust and intake vents for boiler . Installed gas from new gas meter to new boiler . Installed a tee for future gas stove . Installed new condensate pump for boiler and piped the discharge into the sink on the other side of the basement . Setup and tested overall system and system is running to standards.
Found that furnace was locked out on a code 7 ignition lock out due to re tries . Had 26.91 volts going to gas valve but not opening. Called johnstone for price and availability, they had valve so ran over and picked up gas valve and replaced. While replacing valve also noticed that wind was rushing down the vent pipes and told homeowner that during these high winds pressure switches can be affected until winds would come down and shut down furnace and would need to try an reset . Also tested for leaks and gas pressures on gas valve I had 8.2 w.c. Coming in and 3.6 w.c. Coming out , furnace back up in operation again.
Provide estimate for dehumidifier install for basement area and for servicing heating and cooling systems with air cleaners and humidifiers.
Had previously been onsite for a Gas Furnace Heating Tune Up and the Blower Motor Capacitor was testing at 4.1 Mfd, which is below the recommended rating. The Capacitor is rated for 5.0 Mfd and has a range of 10% +/- of that rating. Returned to site and installed a new 5 Mfd Blower Capacitor and tested Operation of system upon completion.
Performed Presion tune up on package heat pump unit . Checked all electrical conections and refrigerant levels . Also replaced 16x20x1 air filter and tested both capacitors. Did find metal duct between house and package unit is rusting out gave estimate to replace with sheet metal and some sealant.
Performed heat check up, attic unit check electrical low and high ok 413 ok check coil is clean, outdoor unit 410a ok cap and contactor ok test defrost ok, no electric back up, only heat pump with baseboard as back up,
Service call that the Propane Fired Furnace was not working properly. Upon arrival, spoke with Homeowners about issue, who informed me that the Furnace was Flashing a 3 Flash Code. Proceeded to the Furnace to troubleshoot. Confirmed the Error Code and cycled System to test. Inducer Motor was running but the Pressure Switch was not closing. Found an old Bees nest in the Intake Pipe near the Furnace. Removed obstruction and Measured Pressure across the Switch which was reading around 1.6" WC. The Pressure Switch is rated for 1.4" WC. After the Inducer Motor ran for several minutes it began collecting water and the Pressure dropped. Removed Drain Tubing and cleaned. Checked Pressure Switch Tubing Lines as well to ensure they were cleared. With the system operating, the Pressure across the Switch remained at 1.6" WC, fluctuating Up and down slightly. Removed Draft Inducer Motor to inspect. Resealed and reconnected Motor. Performed Combustion Analysis On Furnace while measuring the Outlet G
Service call that the Gas Furnace was not operating. Upon arrival, spoke with Homeowner about issue. Found Thermostat was set to 73 Degrees and the Indoor Temperature was 57 Degrees. Proceeded to the Furnace to troubleshoot. System was not displaying any Error Codes. Cycled Furnace to test. Found that the Draft Inducer Motor was seized and was not coming on. Motor was receiving proper Voltage but was not operating. Ordered replacement Inducer Motor Assembly and left to pick up from Supply House. Returned and removed the Failed Motor. Installed new Inducer Motor Assembly and made all wiring connections. Put system in operation to test. Performed Combustion Analysis on Furnace and measured Amp Draw on new Motor which was to standards. Indoor Temperature had increased to 60 Degrees upon completion.
Humidifier problem, could not get the humidifier to stat on highest level, only on testing mode, humidity in the house thermostat reading 35% would recommend replacing manual humidifier or install prestige thermostat IAQ thermostat found thermostat set to run electric heat only when outdoor temp is below 30f locking out compressor, fixed setting son heat pump runs all time and locking out electric heat at 40 f, quoted for new humidistat or new IAQ THERMOSTAT customer will call office