Excellent communication. Work was done promptly and professionally.
I was extremely impressed with how kind and helpful Mike was. He was polite and courteous, took time to explain everything to me, and was very thorough.
Mike was very friendly and knowledgeable. Was onsite very quickly and serviced the furnace without disturbing the inside of the house. Will use them again firany HVAC needed.
I am really happy with the service. Thank you!
Response from Dixie Heating & Air Conditioning:
Thank you!
Shane was very professional, great appointment. Thx
Response from Dixie Heating & Air Conditioning:
Customers make a company. Thank YOU!
Appreciate the care taken to keep my home safe
Response from Dixie Heating & Air Conditioning:
Thank you! Anytime!
Response was excellent with great communication. One thing I would like to bring up is the fix was simple. Apparently a bent door was not engaging the cut off switch which prevents the burner from starting. Dixie installed the unit and never tested it because the plumber had not installed the gas regulator. It had the same problem last year. Just wondering who’s at fault. Thank you.
Response from Dixie Heating & Air Conditioning:
Thank you for your kind words! We always strive for great communication and responsiveness to our customers needs. So glad that we could resolve the issue.
Not only fast professional service, Dixie heating and air beat all other competitors. They gave me upgraded equipment at a lower price. They are not afraid of hard honest work, are easy to work with and always friendly staff. I called several other companies of which one did not answer the phone, one went to voicemail and did not call back. Another set up an appointment for estimate and never showed. One company was not willing to crawl under my house to inspect duct work but assured me they were happy to sell me a new heating system but I would have to hire a separate contractor for the duct work. The other estimate I received was much higher for a cheaper brand of heating system. Bottom line, Dixie Heating & Air beat them all hands down.
The guys were courteous and professional. They did an amazing job installing our unit and kept me informed during the entire process.
Shane was awesome! He was very flexible with scheduling a time to come over! He was very helpful and friendly.
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