Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dobbs Heating & Air is the best! Great people who are professional, on time and affordable.
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Khalil seemed to really know his job. He didn't rush through the semi-annual servicing of my furnace (relatively new...bought from Dobbs along with my A/C unit a couple of summers ago). Very personable. Service with a smile is always welcome these days. He arrived at my home within the expected timeframe, which is always appreciated.
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Jonathen was so nice and courteous. I was very impressed by his professionalism and friendliness.
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Will recommend Dobbs every time!
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This company is the best I have had period. From the contact calls to the on site service. It would be hard to get a better service company than this one for your Heating and AC needs. I know it sounds like a line. But read the other reviews and give them a shot, you won't be disappointed. P.S. Khalil was the on site tech you want to take care of the HVAC service call. Thanks
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Overall Experience
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The technician was very polite and respectful. He presented me with a business card when I opened the door and he was careful when he came inside to put covers over his boots. I liked that he explained everything to me before he started the work and he made sure all my questions were answered before he left. Very nice young man.
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I arrived on a service call due to water in a pan. I cleared the clog an flush the drain line to make sure there was no clogged. I also noticed Club member needs a water safety. Will need maintenance units at a later date.
Today I arrived for an ac maintenance. I explained to Daniel about blower wheel cleaning also an evaporator coil cleaning due to dirty blower wheel cleaning due to dirty filters. I explained to club member as well about being overcharged. He will follow up about blower wheel cleaning and being overcharged to recover some refrigerant. Everything else checked out ok.
Basement outdoor blower motor won’t stay on. Main level needs water safety. Completed all 3 maintenances. Order breaker off for basement unit, customer did not want to purchase new condenser fan motor today.
install compressor ( warranty does not include labor). Replaced compressor, leak checked, pulled vacuum, charged with R410A to factory specs. Unit operating properly at this time.
Today I arrive to perform ac Maintenance on units and seen one unit was frozen do to low refrigerant. Unit was manufactured in 2002 and Refrigerant is phased out which is R-22. Comfort Advisor will come over to speak with Club members. Also I explained to club members there blower wheel and evaporator coils is dirty and could cause future issues. Everything else checked out to manufacture specifications.
Today I arrive to club member house to perform ac maintenance on unit. I noticed the furnace was not replaced and the ac coil was replaced along with outside condenser unit. I noticed dirty blower wheel and possibly dirty Evaporator coil. I spoke with club member a will like for comfort advisor to come over to discuss new furnace. Office needs to contact club member to set up comfort advisor time. Everything else’s checked out to manufacture specifications.
I spoke with Brent tech support we was able to get system operational also set up thermostat with the correct function for the system airflow.
Today I installed new RDL rheem part to evaporator. It’s operating properly
Removed old equipment and installed new Rheem 4 ton full gas system. Installed new return plenum with 20x25x4 filter, new emergency drain pan, new pan safety switch, new coil safety switch, new zone dampers, new bypass zone damper, 2 new thermostats, and new line voltage monitor box for outdoor unit. Reconnected supply plenum, high voltage, low voltage, drain line, gas line, vent pipe, and all ductwork. Tested system operations in heating and cooling, set proper refrigerant charge.
Quoted in hvacbizpro and emailed over, tried calling to go over the options as Michele is out of town working and had a homeowner let me in - will need to try to call around 4:00-4:30
Today we arrived to do service enhancement on carrier unit a noticed unit wasn’t operating. Did a diagnostic on Contactor a Capacitor both was out of range so I replaced both. Also disconnect had back feed and a need replacement. I spoke with Club member a she have an appointment with a comfort advisor on Tuesday between 12-2pm for replacing new unit.
I arrived and unit was off. Turned unit on, checked pressures and a little high, I had a 12 degrees delta t. I adjusted Freon pressures and got it to have a 19 degrees delta t. Compressor is a bit loud. Advised that compressor is becoming weak. Customer paid office service call fee.
Installed portable unit and tested. Portable is cooling recommended closing room doors to allow room to cool down.