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The scheduling and communication— from the first service call to new installation — was easy and seamless. Service tech and install crew were very personable and professional!
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Thomas was diligent in checking out our heating and cooling systems, then pronounced that we were good to go. He was pleasant, but business-like.
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Smooth installation process
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Good response helpful very detailed repairman and installers
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Thomas was very friendly, took care of our issue quickly and also shared the benefits of the membership program, which we used to belong to. We singed up again, and appreciate the timely same day service and response!!
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Hi everyone, As usual, I am very happy with the people that I have worked with from Drake. Everyone, is always polite and considerate on the phone as well as the technicians. I spoke mostly with Emily and I believe worked with Anthony, Jordan and mostly, Chris....all competent and helpful. I am, however, not happy that a part warranteed AC, that is only four years old, ended costing me close to $1,000....even with labor discounted 50%? I also realize that much of the expense was refrigerant and dye packs, but that doesn't make it much easier to swallow. I guess, the only questions I would have would be: is the refrigerant/dye pack recovered, or just discarded? Is it reusable? I think 9 lbs was ultimately used and/or discarded. I was also curious about the manufacturer, York, and why a simple "connector" to the coil wasn't engineered to be replaceable or repairable and not require the replacement of a $2,000 coil? In that you recommended and installed their equipment for me, I would guess you might ask them, especially if this seems to be more than an isolated occurence with their equipment that your are installing. Anyway, thank you for your service. Rusty
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