Matt did a great job. He was very courteous and thoughtful. When he asked how I'm doing with this season I told him my brother died of covid in November. He asked if there was anything they could do for me. He was sincere. That really touched me, that a serviceman would actually care about their clients. He explained everything to me and told me some options I might consider. I highly recommend him.
Response from Drake Heating & Air:
Wow Susan.... thanks so much for the kind review.... we agree with you... Matt is on of a kind!! We all hope and pray for you and your families peace of mind in this time of life.
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Everyone was wonderful, expedited within days and am very pleased.
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Best experience you could have, Installed quickly with no problems Installers were helpful and knowledgeable and were quick to please this customer.
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Great service and price on new Trane 80% 2 Stage Gas Furnace & Air Conditioner combo. Drake Installers arrived promptly the morning of installation and completed work late afternoon. Furnace filter was later delivered and installed as promised, Service team was very friendly, experienced and knowledgeable, A/C outside cover was recommended and ordered by customer. The quality of their workmanship looks very good.
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Did a good job going over what the old 18 year furnace needed in replacement parts and what Drake options were available in purchasing a new furnace and air condition.
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This is the second time in two years that I have used Drake (two different houses). Thomas has been very patient with us and has kept both myself and my sisters-in-law informed about what is needed. She lives in the house that is getting the new system. I have a budget of $7,000. Thomas has been able to work within the budget to get us the best possible furnace and air conditioning system.
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6 gas furnace safety and performance evaluation
Loud noise coming from furnace carrier
