This is the second time in two years that I have used Drake (two different houses). Thomas has been very patient with us and has kept both myself and my sisters-in-law informed about what is needed. She lives in the house that is getting the new system. I have a budget of $7,000. Thomas has been able to work within the budget to get us the best possible furnace and air conditioning system.
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Love having Drake as our heat & a/c service provider. Always professional and courteous, knowledgeable and trustworthy
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Drake’s representatives are always top notch and do a great job for us
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So far everything is working fine. We are anxious to see our utility bill. These guys even worked in the rain and got soaking wet! You should provide them with a small pop-up cover when they get in situations with inclement weather. Josh had to leave to get a part and was gone for more than an hour but Chris kept working. Chris also reinstalled a shelf they took down to install the unit. They were here from 9:15 am until 9 pm, an all-day job! We didn't know it would take that long to install the unit. It does look nice and professionally done however! Chris also showed us how to use the thermostat when he was all done.
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On one of the first days of warm weather, my air conditioner stopped working. The temperature in my home reached 78 degrees and was still climbing. Not wanting to attempt to sleep in such a high temp, I called Drake late in the day. A technician was at my home within a couple of hours and fixed the problem.
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Patrick was personable. Performed his duties effectively and efficiently. Very satisfied with his work.
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