On Sunday, 2/4/18 we contacted Nicor, who then contacted Dykstra to contact us to come out and evaluate our leaking hot water heater. Dykstra contacted us on Monday, 2/5/18 and indicated that someone would be out between 12-5 p.m. to evaluate our water heater. Although I was disappointed that our hot water heater couldn't be replaced the same day they came out to evaluate our old water heater, after the 5-minute evaluation was completed and they determined that it needed to be replaced, they made an appointment for Thursday, 2/8/18 to come out between 8 am-12 pm. They called prior to coming out and indicated that they would be at my house in 30 minutes. They were on time and the 2 men had our old water heater out and the new one installed promptly! They cleaned up after themselves and our leaking hot water heater and they did a GREAT JOB! I recommend Dykstra very highly!!!
Response from Dykstra Home Solutions LLC:
Thanks for the great review! I wish we could have replaced at that time, but we are thankful for your patience with us, and allowing us to be in your home! We appreciate your review and your business!
