Our need for service occurred on a weekend - of course - and we were very pleased to talk to a person named Lori at Eagle when we called on Sunday to simply leave a voice mail expecting action first thing Monday. Instead we had a technician at the house first thing Monday to diagnose the problem. Unfortunately it was the failure of an uncommon part that needed to be ordered from the east coast. UPS lost the “next day air” package on arrival in Seattle for 48 hours. Alysha stayed on top of it with the supplier and UPS and kept Us well informed. Communication was excellent and responsive as we got increasingly anxious. The part was finally delivered on Friday afternoon and they had a technician at our house to install and get us back up and running an hour later.
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Such a professional and easy going tradesman. Will welcome back any time
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Highly recommended. The whole team is a pleasure to work with - from office to technicians. Mike did a great job converting my range to gas, and letting me know what was going on throughout the process. Would definitely use them again.
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Jacob was Awesome! He was very professional and knowledgeable. He answered all of our questions and explained everything. He was well spoken and courteous. Jacob is a wonderful representative for Eagle Pipe and we highly recommend him.
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From our first contact to arrange a site survey, until our goodbyes after installation, my experience with each member of the Eagle Pipe team was friendly, positive and professional. The texts along the way kept me informed and able to be totally prepared for each stage. When Michael, the technician, arrived on time in a clean, well marked truck, I was further impressed by his grooming, manners and efficiency. He and Rob removed my 30 year old water heater, of a very unique size, and replaced it with a new high efficiency model. They made no messes, though they had to tear the old rusting heater apart to remove it, and when they left, the area was at least as tidy as when they arrived. I was very grateful for the care they took to prevent Covid exposure. Their communication with me was compassionate and appropriate. I highly recommend this company for work you need done in your home. You can trust their personal integrity and professional ethics.
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Patrick did a great job. Will recommend him.
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