James left a message to let me know when he was en-route and his expected arrival time. He was respectful of my wishes to wear a mask in the house. He went about his work quickly and efficiently. He answered my questions without hesitation and gave me long-term advice without an up-sell. Thank you James!
Response from ECI Comfort:
Good morning, Thank you so much for taking the time to provide feedback on your recent service visit with James. We truly appeciate your kind words and for placing your trust in ECI. Have a great day!
Overall Experience
Quality
Price
Convenience
Tech arrived at 12:45 for a 12:00 - 2:00PM window. He was pleasant and listened carefully while we talked about the A/C system. He set about his work quietly and carefully and provided updates as he moved from location to location of the different parts of the system. He presented the service options we had clearly and patiently to ensure we were making a good decision. He made this service call less stressful than it could have been with his personality. Thank you.
Overall Experience
Quality
Price
Convenience
Air conditioning service call air-conditioning tuneup and preventative maintenance also found a bad thermostat replaced with a pro 3000 non-programmable Honeywell thermostat
