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We had a very positive response from our service technician. He was courteous, prompt and knowledgeable. Jacob sought out additional assistance from the furnace manufacturer representative for complicated issues. I highly recommend Jacob and Emerald Heating.
Always good customer service & thorough job.
Response from Emerald Heating & Cooling:
Thank you for the awesome review; have a wonderful day!
Excellent and thorough service by Justin. He checked and explained all.
Response from Emerald Heating & Cooling:
Thank you so much for the great review; we will let Justin know that you were happy with the service!
We so appreciated Justin coming out on the eve of our daughters wedding to fix our thermostat. He helped us out on very short notice! Justin was courteous, knowledgeable and proficient! This is the second time Emerald Heating has helped us when I was in a bind! Many many thanks from our household! I highly recommend them!
Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!
Jake was great and explained all for the furnace maintenance.
Response from Emerald Heating & Cooling:
Thank you so much for the review! We were glad to have been able to help you!
Emerald is the best
Response from Emerald Heating & Cooling:
Brad, thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!!
Completed furnace test and tune, discussed age, efficiency, customer wants to wait at this time on new furnace. Installed thermocouple, and recomended cleaning the blower wheel, declined this repair. Discussed comfort select plan, declined at this time. No other issues at this time, only concerned about the age.
Completed ac test and tune. No operational issues at this time. Filters will need to be replaced in the fall. Renewed comfort select plan for future visits.
Other than this no issues with operation of ac at this time. Recomended turbo capacitor to increase efficiency of ac, declined at this time. Comfort select plan is still active till the fall till we complete furnace inspection
Completed ac test and tune. No operational issues found at this time. Recomended turbo capacitor to increase efficiency, also discussed comfort select plan for future visits, declined both at this time.
Indoor WB=58% OAT=50. Completed ac and furnace test and tune. No operational issues or concerns at this time. Last time we were out we attempted to re-silicone inducer motor to stop leak, this do not hold so I installed a new silicone seal for inducer motor, since we installed the system I did not charge for this as it pertains to warranty. Other than this no other concerns. Recomended turbo capacitor for air conditioner to increase efficiency and smooth operation of compressor, declined estimate but renewed membership.
OAT=65 WB=56%Completed two ac test and tunes. Added refrigerant to unit for downstairs. No other issues with either system at this time. Gave recomendations for add ons to air handlers as safety devices to prevent any future mishaps. Also discussed comfort select plan. Declined at this time.
Service call concerns of CO/carbon monoxide leaking in house. Tested entire home as well as all gas appliances for CO leaking during use.
High efficient forced air furnace test and tune