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Justin was thorough and extremely courteous.
Courteous and efficient
Quick and on time
I have maintenance contracts with Emerald for my furnace and (2) A/C units. Each time I need support, they are there 24/7, and every Emerald employee is always polite, and knowledgeable about the product they are servicing. Justin was extremely nice and took the time to educate me on the unit being serviced for the first time. I also referred Emerald to my family and friends.
Service call ductwork leaking water/sweating.
Ac test and tune
Steam boiler cleaning
Hydronic boiler test and tune
Test and tune on Amana air conditioner.
Found floor drain backed up. Discussed installing condensate pump to ensure water drains properly every time. Customer did not want the pump, just wanted to clear out drain line. Cleared drain line and ensured all drains are clear for ac and furnace also placed condensate drain line pellets in the tubes to treat the water.
Installed pvc P trap for drain line. Old one was vanilla tubing and was pinched not allowing the water to drain properly. Discussed comfort select plan, declined at this time. After checking entire system, No other issues at this time.
Repair drain line
Amana ac cleaning
Completed furnace and ac test and tune. Installed new filter. No operational issues found at this time. Renewed comfort select plan for future inspections. Recomended whole house humidifier to improve the heating, declined at this time.
Test and tune on Amana furnace and air conditioner.
Lennox ac water issue
Air conditioner yearly maintenance