Courteous and professional. Gene, Nick and Scott all took the time to explain what they were doing and answer any questions I may have. Work was performed in a professional manner with respect for our home. Workspace was kept orderly and cleaned each day after they fininshed. Very happy with the results. Highly recommended. Note: my below average rating on price means that I felt their price was below average. They came in $2000 less than a direct competitor who was going to do less work.