The team at Folkes from the initial phone call to Wanda to John's expert work at our home was wonderful!
2 hours late
Noah had been going for 16 hours, but was cheerful and dove right in. He was able to diagnose and make repairs in short order.
Everyone at Folkes is awesome! Great work and great people.
Always professional, courteous and knowledgeable.
Tech was efficient and replaced a few parts on the furnace as it was running rough and rich. Should be all good now
Noah is very efficient
Scott was understanding and compassionate about my family’s situation. He was able to get to the root of the issue and we will hopefully be getting repairs after getting our estimate. Thanks you!
It was the coldest night of the year. The heating system stopped working and the temperature dropped to a dangerously low level inside our home. Folkes responded to my call and Tony, their technician showed up on time as promised. His diagnostic approach was meticulous. His demeanor was reassuring. He found the faulty part in about 20 minutes. Replacement was available on his truck. He got the heating back and rechecked the system to make sure everything worked well.
JERMAINE AND JOHNNY WERE GREAT. COURTEOUS, PROFESSINAL AND EFFICIENT.
Simple fast and efficient!
Great same day service
Folks is responsive, and communicative. They arrived for an emergency visit prepared to diagnose and fix the issue. Always very professional!
Totally satisfied, very helpful
Need to return cannot get pressure to stay below 20 with boiler not running. Attempted to replace feeder and new feeder is also bringing pressure to over 20 before boiler is even operating. Customer mentioned the town increased water pressure which may be causing issue. In order to give customer heat for the night I left valve for main water for boiler in off position and left boiler pressure at 15 pre operation. Let it run through a full cycle and pressure did not increase. Need to return tomorrow to figure out boiler pressure issue.
Service for no water. Arrived to find that there is no pressure in the system. Noticed that the breakers were off. Shut the isolation valve to the home and turned the power back on. There is proper 230 volts throughout the system and the system comes up to 50 psi and shuts off like it supposed to. Customer thought the breaker in the up position was on, but the breakers were installed upside down a long time ago when they were originally put in. The system is working the way it should, it was just a matter of the breaker being off. Since we were already here, we ran diagnostics on the system. The well pump motor is showing signs of wearing down. It is a 1/2 hp, 230 volt pump at an unknown depth. The well casing is buried below the grade. Advised the customer that the well should be extended to 18â€ above the grade and have a water tight well cap on it to help stop debris from getting down into the well. Recommend installing a compression coupling and pitiless adapter so we can extended
Found possible leak or crack at hydro unit. Could not get into room w hydro, check video, about 4-6â€ of water in crawl space. Could not get into it due to water. For now I shut off hydro zone that comes off of water heater so atleast customer can have hot water at faucets. We need to return w plumbers to pump out water in order to perform repairs.
Service to install a Bradford White brand 50 gallon gas power vented natural gas hot water heater. Installation to include required new expansion tank. Installation included drip pan. Installation included removal and disposal of old 75 gallon heater. All work checked for leaks. Customer happy and payment received.
Customer had no heat in home, thermostat calling for heat and furnace had a error code for E228 high pressure switch failed to calibrate, pulled off drain tube to trap which was plugged, which could have been from all the snow and rain, fired furnace 5 times and fired each time, house got up to temperature to 74 which house was 67 upon arrival, customer have a pressure switch beginning to stick, no error codes and system operational. Checked exhaust outside which was blowing, also performed combustion test just to be sure which everything was normal.
Remove old oil furnace and install amana 96% furnace with UV light media filter cabinet and condenset pump seal all duct work insulated evaporator cabinet run flu and fresh air pipe start system up and test drain all was good balance was paid by check #2249
Cracked heat exchanger carrier furnace 2007. PPM exceeding 300. We were here last week and replaced flame sensor and capacitor. Both parts will come off of final replacement pricing per dj.
Furnace not firing upon arrival, thermostat calling for heat, found deck limit switch tripped, reset switch and furnace fired up, found very dirty air filter in furnace,had 135 degrees coming from vents and house jumped 5 degrees upon letting it run, told customer he has to change filter every 30 days, system operational,and working.
Found busted baseboard upon arrival for (great room). Replaced , filled and drained boiler. Tested operation. Once all zones were purged and boiler was purged I turned boiler on. Let boiler reach 180degrees. Then noticed a strong odor of electrical burning or melting. Found circulator pump for kids bedroom scorching hot to the touch. Replaced and tested further operation. Boiler is now running normal and all zones both return and supply are hot. Recommend to add antifreeze into system to further prevent more pipes from freezing and bursting. Customer is thinking about replacement.
Customer had no heat in home, said thermostat not communicating, thermostat is old but turned it up and heard blower trying to start but moving very slow, system has a bad blower motor, system is very small so our universal motors wouldnâ€™t work, we can see if motor is still available but unit is from 1980 so more than likely not, if we can try and see if it is if not customer is going to need a new unit, will need to follow up,with customer in the morning. Mail,invoice to customer.
Customer stated his issue was that the home is reading set temp on thermostat (70degrees) but the home still felt cold, explained to customer in detail that the problem is not the furnace but how well the home is insulated, also suggested if it still feels cold in home to increase the temp on thermostat. Did a evaluation on furnace just to make sure the unit was running correctly also replaced air filter as a courtesy. As per Tyler no diagnostic charge.
1/2â€ pipe cracked in laundry room. Spoke with dj and plumber will be out tomorrow. Customer already had main water shut off to stop leak. Took photos of pipe position, should be able to press new pipe, exsisting pipe is pretty tight against the wall. Per dj, plumber will collect diagnostic and repairs tomorrow.
Service for no hot water: Arrived to the customers home. Customer states that their is no hot water and attempted to light the pilot. Went downstairs and checked the unit. The spill switch was off on reset. Checked for draft. Told the customer that it could of been of gust of wind that blew out the pilot. Relit the pilot. Everything working properly at this time. No charge. If there happens to be a problem again in the future, we will look more into it. Or would need a chimney specialist to look at the chimney.
Finished ac/heat pump installation. Started up system.
Upon arrival found low water cut off tripped, found wires loose. Tightened wires and found only basement floor calling for heat. Jumped out first floor thermostat and zone valve opened. Replaced both thermostats and tested system.