Overall Experience
Quality
Price
Convenience
Tony was very informative and knowledgeable in his work and answers to my questions
Overall Experience
Quality
Price
Convenience
Called Folkes on a Friday on a snowy day for service on two toilets that we’re running and a shut off valve. Chris showed up in less than an hour Checked it all out and was able to fix both toilets but needed to contact condo manager to get water shut off to building and will return to take care off valve. Great service when you need it on a tough day. Great job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Rafael was very polite. Informed me of problems. Alternative actions I could take and finally being honest of the final decision I made.
Overall Experience
Quality
Price
Convenience
Professional, determined to solve an issue, customer friendly
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They came out late at night. They need to do more work to make sure job is done correctly. They temporarily fixed the problem but will be back. So far everything seems good
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Chris Hait was great. Very knowledgeable and patient with our questions.
Overall Experience
Quality
Price
Convenience
After 1 year of furnace making a loud noise while running which was reported to 3 technicians and 2 customer service reps finally a technician found the problem I have not heard from anyone for an estimate or approximate time when the part and work will be done.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service to replace a burst pipe just behind the hose spigot in garage. Opened a small 12x12 section of sheet rock. Replaced 1/2†ball valve and 4†of pipe to new hose cock outside. All work checked. Customer happy. Payment received. Water test conducted: ph 7.5, iron undetectable, tds 340, and hardness in excess of 18 gpg (extremely hard water). Estimate was given to customer for installation of a Water Right brand water softener for designed for well water.
Service for water quality test. PH was 7.5, iron was undetectable, tds 230, and water Hardness was high @ 8-9 grains per gallon. Customer has had to replace several water heaters, dishwashers, and fixtures over the years. Obvious signs of water hardness was present on existing faucets. Estimate provided for whole house water softener system. Customer was informed about water hardness and overall water quality. Estimate also provided for a new whole house sediment filter.
Arrived at customers house to perform annual maintenance, checked over all components noticed capacitor tested out of range, replace capacitor
Completed annual clean and service of one gas fired furnace. Replaced one 24x24x1 air filter. Removed and cleaned flame sensor. Performed combustion and efficiency analysis. Recommend duct cleaning. No issues to report at this time of service.
Completed annual clean and service of one gas fired furnace. Replaced one 24x24x1 air filter. Removed and cleaned flame sensor. Performed combustion and efficiency analysis. Recommend duct cleaning. No issues to report at this time of service.
Completed annual clean and service of one gas fired furnace. Replaced one 24x24x1 air filter. Removed and cleaned flame sensor. Performed combustion and efficiency analysis. Recommend duct cleaning. No issues to report at this time of service.
Completed annual clean and service of one gas fired furnace. Replaced one 24x24x1 air filter. Removed and cleaned flame sensor. Performed combustion and efficiency analysis. Recommend duct cleaning. No issues to report at this time of service.
Service for valve repipe and water heater repair: Arrived to the customers home. This is to disconnect and reconnect the water heater when the floor gets replaced. Main Valve was replaced so the isolation valve could be replaced on the water heater. Drained down the unit and cut out section of pipe with old valve. Repiped I’m propress. Moved the water heater out of the way. Will come back later to reconnect the water heater.
Completed annual clean and service of one gas fired furnace. Removed and cleaned flame sensor. Checked customers dynamic 1 “ air filter. Filter is clean. Performed combustion and efficiency analysis. Examined heat exchanger for any signs of cracks or hot spots. Found none visible at this time. Found duct work to be dirty. Recommend duct cleaning. Checked uv light bulb, bulb is clean.
Completed annual clean and service of one gas fired furnace. Removed and cleaned flame sensor. Checked customers dynamic 1 “ air filter. Filter is clean. Performed combustion and efficiency analysis. Examined heat exchanger for any signs of cracks or hot spots. Found none visible at this time. Found duct work to be dirty. Recommend duct cleaning. Checked uv light bulb, bulb is clean.
Completed annual clean and service of one gas fired furnace. Removed and cleaned flame sensor. Checked customers dynamic 1 “ air filter. Filter is clean. Performed combustion and efficiency analysis. Examined heat exchanger for any signs of cracks or hot spots. Found none visible at this time. Found duct work to be dirty. Recommend duct cleaning. Checked uv light bulb, bulb is clean.
Completed annual clean and service of one gas fired furnace. Removed and cleaned flame sensor. Checked customers dynamic 1 “ air filter. Filter is clean. Performed combustion and efficiency analysis. Examined heat exchanger for any signs of cracks or hot spots. Found none visible at this time. Found duct work to be dirty. Recommend duct cleaning. Checked uv light bulb, bulb is clean.
Service for running toilets 01/07/22 Arrived to home to find that the seal for the flush valve canister on the two of the customers toilets were no longer working properly. I moved forward with this work and replaced them. One of the toilets shut off valves were ceased shut from corrosion so went to go replace it. When I found the shut off to the apartment I found the gate valve to be in poor condition which was also corroded from hard water. I did not want to touch it because it could leak if forced shut. Adjacent to it was the shut off for the water heater which was in the same condition. There was even a tiny bit of water seeping out the top of the nut the valve bolt was connected to. I told the customer that this can be hazardous and it is in her best interest to have all of these replaced. I also mentioned that I needed to access the wall where he valves were located and cut it open and said I don’t know what we are going to find behind there and we’ll have to see once we
Performed gas cleaning with MA. Replaced air filter and tested electrical components.