Have any feedback for us? We'd love to hear it! Call us at (205) 417-2030 and let us know how we are doing.
Michael, the technician is so professional dealing with. He explained anything that is going on with my air conditioner.
Response from Freedom Heating and Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback
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Great service. Knowledgeable and friendly. Arrived very timely within window given.
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Service was great, better than expected. I was running late and the technician waited for me until I got there. I really appreciated the flexibility give me availability after making an appointment and running late. All my fault, thank you for the exceptional service.
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I’m sure service was probably fine but $880 for two hours of installation not so happy especially when unit still in warranty
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Preston was on time, courteous and professional. He is an outstanding representative for your company.
Response from Freedom Heating and Cooling:
We are pleased to know your experience with us was a good one!
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Servicemen very prompt and courteous. Helpful with recommendations.
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Felt confident in his diagnosis of problems, his solutions, and the efficiency of job performance.
Response from Freedom Heating and Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Response from Freedom Heating and Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Overall Experience
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Convenience
Arrived on call to check both reme halos, both are working and one was disconnected had to wire back up.
I replaced customer provided nest tstat.system works as it should. Customer paid with credit card 154.28
On fall maintenance I checked and cleaned 2 units. I checked the burner for proper ignition and testing the flames. Look at the vent system for leaks or blockages. Examined the heat exchangers for signs of corrosion and cracks. Checked that all electrical connections are tight and examining the wiring for signs of burns and corrosion. Testing that the system’s startup cycle is functioning correctly in heating. I did find condensation pump not functioning correctly replaced the pump. All systems working properly upon my departure.
Found algae in condensate pump, cleared and restarted system. System operating properly.
I arrived today on a two system Maintenance tuneup. I checked everything on both systems to make sure that everything was cleaned up and working properly. I did find that it was bacterial growth in the duct system upstairs so I installed a stage 4 . I also installed two stage 2s to kill dust and bacterial in evap coil and prevent it from being impacted as well as replace the filter and stage 4 cell downstairs.
Arrived today found system not running due to programming in tstat was on a wired run schedule so I removed it and system is back up and running collected $39 by card for reprogram and system is operating properly now
Arrived to no cool with system off. Customer informed me system was freezing. System coils was dirty and low on refrigerant. Cleaned condenser coils and charged system. System now cooling properly upon departure.
Arrived to scheduled maintenance with system not cooling. Checked all electrical components and found bad capacitor. Replaced capacitor and got system back cooling. Checked condenser pressures. Cleaned evaporator and condenser coils. System now cooling and heating properly upon departure.
Arrived on this day cleaned and checked everything. Noticed they had no surge protector, also needed a new secondary motor controller. I informed the customer. Upon departure everything working fine.
Found drain plugged and off on float switch, cleared drain and restarted system. System operating properly.
Come out no cooling upstairs system and it new found compressor not running due to bad secondary motor controller so I gave him the option to replace with normal cap with no warranty or the turbo cap to give 5 yr warranty on part and he went with turbo so installed it got system back running and told him to go head and get service agreement but he declined cause he has really good home warranty and says they cover some cleanings but he said he would call us for it. Also left some estimates on some Iaq but most of his duct is brand new. Other than that all is functioning properly and collected $571 by card.
Left quote of $2,187 to replace compressor and start cap
Arrived on this date to diagnose why customer had no ac for upstairs, found that compressor was not coming on but fan motor was so changed the starter out because it was a little weak but still didn’t come on, diagnosed bad compressor at this time but customer wants to talk with wire before doing anything. Left quote of $2,187 to replace compressor and start cap. System is not operating upon my departure
Arrived on this date to diagnose why customer was hearing noise from unit, found that compressor was just getting louder from unit getting hot but everything is still working properly. Told customer if it goes out to call us and we can replace it but for now it’s not a big problem. System is operating properly upon my departure
Arrived on this date to diagnose why customer ac was not working properly, found that system was working fine when I arrived with no issues. Customer said daughter had thermostat turned off is why it wasn’t working. Did recommend changing filters asap but system is working properly upon my departure