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Friendly, Knowledgeable, Efficient...
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Our problem had solved itself by the time your technician arrived but he checked it over anyway to be sure it didn't occur again. We appreciated that!
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Blake was professional, courteous, respectful, honest, reliable, competent and efficient. This list of attributes is rarely found in service industry employees in this day. Truly unprecedented and refreshing. The Freedom Heating and Cooling front office staff were likewise professional, thoughtful, and respectful.
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Freedom Hearing and Cooling gave me an initial estimate, but then price matched another estimate that was about $900 less. That was awesome.
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Joe is ⭐️⭐️⭐️⭐️⭐️ AC professional. A pleasure to work with.
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Response from Freedom Heating and Cooling:
Sandy, thank you for taking the time to leave us a great review. We appreciate your business.
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My problem was diagnosed, by your tech, that I needed a new compressor at a cost of about $2000. I have a service contract with a another company. I got a second opinion. Their tech found a frayed wire and was able to fix the problem. The compressor checked our with no problems and is up and running. If you would like to discuss you can call me. You have my number on file.
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Freedom continues to give me good, dependable service. As a landlord I need this type of service for my tenants. Thanks
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Will use them again.
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Found rollout switch tripped reset and restarted system, operating properly.
Come out no heat they thought nothing wrong with units just was in defrost but left estimates for stuff they need and will get back with us but she wanted to count this as a maintenance.
Arrived on this day to complete maintenance tuneup on single unit. Checked all electrical components system was operating properly. Replaced secondary motor control customer paid via check. Cleared drain lines. System was up and running upon departure.
Changed out control module on blower motor and restarted system, system operating properly.
Upon arrival I performed one system tune up. Checked all electrical components. Cleaned primary drain. Cleaned outdoor system. I checked filter size 510 customer had already changed it. After my inspection I found 2 uv bulbs needing replacement. Presented my findings to the customer and customer paid for replacement. System operating properly upon departure.
I checked everything on both indoor and outdoor systems to make sure that everything was cleaned up and working properly. I did replace the battery cap because it was bad.
I arrived today on a maintenance tuneup. I checked everything on the system to make sure that everything was cleaned up and working properly. I installed a stage 2 and stage 4 to kill all the mold and bacteria in the system and as well as the coil.
Come out to do maintence in newer system cleaned and check drain put some tablets in it to keep from algae building up and checked filter it needed new on so installed new 213 aprilaire filter then turned system and went and check outdoor and all is functioning properly wiped it down to make it look new. Don’t see any issues at all collected $167 by card for new filter.
Cleared drains, checked over systems, and rinsed outdoor coils and installed 3 easy starts on split systems.
Arrived today to check mini split water leak and took line hide off and found drain line running up hill so I had to trim the wood and lay it down flat to make system drain properly. Collected $168 by check and everything is working properly at this time.
Found dual torque booster bad, replaced and started system. System is operating properly. Customer has home warranty, couldn’t receive payment over the phone due to expired W9. Office will need to contact warranty office for payment. I have copy of email sent to homeowner from warranty co.
Come out to do coil pull and clean cause it was clogged completely up. Pump down system cut coil loose showed customer that performed coil cleaning and presented bacteria growth inhibitor and customer approved and wanted me to install one. Put light inside coil put coil back in resoldered coil pulled vacuum and charged system to 8 degree sub cool. Collected $1300 by check. Everything is working great now upon departure.
Come out no cooling found dead 45+5 cap under warranty replaced it everything working as it should now customer would like 2 bulb replacements didn’t have that specific kind. Collected $39 by card.
Come out no cooling on other system not new one found system froze I defrosted it and found outdoor coils clogged very bad due to dogs and lack of maintence so performed ac restoration cleaned it up and replaced parts and system is running fine now and she got 5 yr service plan told them if anything happens to let us know cause if it’s anything else it will be indoor coil but I cannot access it to check it. Collected check for $1093 accidentally clocked Alabama power so plz make sure to fix that and send copy of this to customer
Arrived on this date and performed clean and check on 1 split system, system checked out properly at this time but was major grown up with vines and stopped up. System is now cleaned and operating properly upon my departure