More than helpful.

Kayley from South Bend, IN

Always great service

Carolyn from New Carlisle, IN

Deon is always on time,professional and thorough

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the review Carolyn. Dion has been with our company for over 12 years and we are confident that he does his absolute best at every job! We will be sure to pass along this message to him.

Great service by the Great Lakes employees

Stephen from South Bend, IN

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the review Stephen. Jeff has been with the company for over 7 years and is very knowledgeable in his field as an Installer. We are happy that you are satisfied!

danny

Danny from South Bend, IN

Review

Terry from South Bend, IN

We were very happy with the service from Dan. He serviced our air conditioner, showed us how to put batteries in thermostat , and changed the air filter. Even our furnace is working a lot quieter than it did after the fall inspection. He's a keeper!

Excellent service- poor commication from Misty

Bobbie from Lakeville, IN

Set this up weeks ago- was given a time window of 9-12:00... spoke with Misty that day and was told he should be there by 11:00- called at noon and was told he should be there in about 1/2 hour. Did nothing t show until well after 1:00. No update on time given- I had to chase the information. When I complained it was well past the window- Misty said there was no guarantee except for the 8:00 am appt. THAT information would have been useful when I scheduled! She could have also called to give me a status update instead of making me chase the information. When she called to let me know he was on the way, she was having a sidebar conversation and I had to call air for her to start talking to me! The service person, Dione, was awesome and professional

Response from Great Lakes Heating, Air Conditioning & Electrical:

Bobbie, Thank you for expressing your concern with our office staff however, this is a review for our service technician, Dion. Please reconsider the review based on him. Dion does outstanding work and he has been with the company for over 12 years. You have been our customer for some time, and we will address the communication issue. We thank you for allowing us to serve you. Bobbie, I see my staff replied above. We have a mobile app that will be available in May allowing YOU to see the tech via GPS. This is my fault as the owner as I had Missy training a second dispatcher eating up her time. We failed to earn a 5 star rating this time and I own that. What can we do to earn a revised 4 star rating for Dion? We do offer 100% Satisfaction which includes a full refund. My cell# is 574-229-6545. With apologies, Mike Ritter, owner

Great service

Don from Mishawaka, IN

Dan was very informative with me regarding the conditions of my AC and Heating systems. He offered me some advice which I really appreciated.

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the review Don. Dan has been with the company for awhile now and he is very knowledgeable when it comes to equipment. We are very lucky to have him apart of our team.

Excellent reliable service

Diane from Mishawaka, IN

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the review Diane! Dan has been with the company for awhile now and we are very proud to have him on our team. He makes sure to get the job done and correctly.

Great service awesome price

Ronald from South Bend, IN

He was a step by step tec they I could understand (A+)

Did a great service,should help us with any future issues,thanks! Wish cost could have been reduced for Discount Club Members.Thanks again!!

John from Plymouth, IN

Jeff did a great job! Give that man a cigar and a raise!( He'll like the raise more!)

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the Review John. Jeff has been with this company for a few years now and we appreciate all of the hard work and dedication he puts into taking his job as a professional would. Thank you for allowing us to serve you!