Dan did a great job today troubleshooting an alert code related to my furnace. He checked all components thoroughly to make sure it was operating correctly.
The snow on our street was very deep and it had not yet been plowed. Most vehicles were only able to drive half way to our house located at the far end of the street. Dan drove as far as he could, parked his truck, and walked the rest of the way carrying the things he would need to service our furnace which was out. He went over and above to get our heat on during a very cold and snowy day. He did all this with a cheerful attitude and no complaints.
Did a really good job of cleaning up furnace, explained all the services that needed to be done and other services that could be put off for another time
Furnace was out on a Sunday morning. Great Lakes was very responsive and the technician really, really excellent. Tracked down and explained the problem and came up with a cost effective fix for now. Couldn't be happier.
Dan was on-time and did a great job providing maintenance on our furnaces.
Shawn was so great, efficient, and knowledgeable!