Dave Greer came the next day after I called the office to request help. He quickly discovered what the issue was and was able to fix it during this same visit.
Overall Experience
Quality
Price
Convenience
I can't imagine a better HVAC company in the entire Triangle area. You can tell from the moment you call that this family business focuses more on the family part than the business part. On the very first call you'll hear the genuine motivation to help solve the problem rather than acting like you're just another customer. Our heat stopped working and very soon after calling Greer's, the son showed up to take a look. Unfortunately for him, I asked nearly a million questions about the problem but luckily for us he had an answer to every one of them. Almost as soon as he saw our heater, he knew exactly what the issue was. Although this was a Friday evening, he called around to various places hoping to find the part so he could work on our unit that night; however, the quickest he could get the part in would be Monday. Realizing just how cold it was going to be that weekend, the Greer family offered to drive to the shop and grab us space heaters until the central heat was fixed. We accepted and within 2 hours we see headlights outside and Mr. Greer unloading two space heaters in the pouring and freezing rain. Come Monday, Mr. Greer and his son returned and fixed our central heat within 1 hour. Our heat works perfectly now! Of course, we are both thrilled that our heat is working again but we're just as thrilled to have been serviced above and beyond by an entire family starting on the first phone call and ending with perfect HVAC service. I hope the picture I've painted shows the genuine sacrifice this family is willing to go to in order to make the customer happy. I can gaurantee as soon as you talk to any one of them you'll know exactly what I mean so please don't hesitate to give them a call.
Response from Greer's Service Company Inc.:
Jeff, You and your family are a pleasure to work for. Thank you so much for the kind words! I look forward to seeing you all again in the spring for a cooling tune-up. Until then, take care and God bless!
Overall Experience
Quality
Price
Convenience
They are a great company to work with
Overall Experience
Quality
Price
Convenience
I have had Greer every sinceI moved to NC. 21 years. Always great service and great prices and ON TIME when you need them!!!
Overall Experience
Quality
Price
Convenience
I have recently switched to Greer Service from another company and have been very pleased with their maintenance service for my electric heat pump and air handler. David was very thorough in inspecting both the heat pump and the air handler.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great suggestions for a portable mini-splitter unit for our room addition AND Dave came at the beginning of the anticipated arrival time and not at the end.
Overall Experience
Quality
Price
Convenience
This guys never fail when it comes to getting the job done right the first time and at a reasonable price. Great staff, very professional and nice.i would recommend them over anyone in the area.
Overall Experience
Quality
Price
Convenience
Outstanding service and extremely knowledgeable!
Overall Experience
Quality
Price
Convenience
teck showed up when supposed to ,preformed heating inspection . happy to deal with Greer
Overall Experience
Quality
Price
Convenience
Checked a Trane heat pump with Honeywell thermostats on a 2-zone system. Found thermostats not properly set up use with heat pumps. Set up the thermostats.
Replaced batteries in thermostat just to be safe, pressure switch was stuck open, cleaned pressure switch on combustion blower motor side and checked safeties and now the unit runs. Had calcium build up clogging it.
Preformed maintenance on a 2016 Amana heat pump system. Tightened wires took amp draw on back up heat. Drain was clogged. Checked evaporator coil it was clean and no visible signs of a leak. Refrigerant was good. Took the programming feature off of Honeywell 8000.
Replaced bad blower motor on a Trane air handler.
Preformed maintenance on a 2016 Amana 96% gas furnace. Tightened wires checked safeties cleared pressure switch’s, cleared drain on furnace side condensate pump works.
Upstairs is a Trane heat pump from 2011, took amp draw on back up heat, tightened wires, tightened wires outside and. He led refrigerant levels they were good. The downstairs is a gas package unit made by Goodman from 2004. Checked safeties cleared pressure switch, tightened wires, cleaned flame rod.
Preformed maintenance on a Trane 96% gas furnace. Checked safeties and cleared pressure switch. Cleaned flame rod. Drain on furnace was clogged I cleared the drain it’s running in manufacturers specifications.
Serviced Goodman HP. Cleaned evaporator coil and added 1.5-lbs. Puron.
Serviced Goodman gas pack for heating season.
Serviced 2 Rheem gas furnaces. Checked 2 5-inch media filters.
Service 2 Carrier gas furnaces and 1 downstairs steam humidifier.
Preformed maintenance on a Trane has package unit. Tightened wires, checked pressure switch and checked safeties. Cleaned flame rod. Got leaves out of unit and off hood.
Preformed maintenance on 2 Trane gas furnaces, tightened wires, checked safeties, cleared pressure switches, downstairs had a condensate pump it works. Both are running in manufacturers specifications.
Preformed maintenance on a Amana has package unit. Checked safeties cleared pressure switch, checked flame rod. The hood for the unit was separated from the house had to re caulk it.