Travis did an outstanding job of examining the functions and condition of both the heating and cooling functions of my HVAC system. He recommended and installed surge protectors on both the furnace section and the air conditioning unit.
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Respect of the homeowner and professional Installation of equipment , knowledge of systems
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I’ve used Groggs 3 times in the past 2 months. The first was to install a kitchen faucet and repair a drain pipe. Do you believe almost $1100? Everything worked well but almost $400 for the faucet installation alone. The service was prompt and the plumbers friendly. Then the same pipe leaked. Again plumbers good and charged me a service visit for work they didn’t do thoroughly the first time. Next was last week, a leaking hot water tank replacement for a rental. We cleaned up a flooded basement and I paid $500 to have carpet professionally cleaned and for blowers and dehumidifiers rental. Groggs replaced water tank and dumped dirty water on basement floor. Having the same carpet recleaned. They also dumped crud from tank on my driveway and yard. When called to complain they sent out someone to look. End result was they agreed to remove $125 from charge card. Renter had to clean up the outside and the basement yet again plus the carpet re-clean was $160. Very frustrating and I will not use them again.
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Very satisfied customer.
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Excellent job, very professional and friendly, good suggestions, will use again
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Professional, courteous technician. She was very efficient and knowledgeable.
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Installed a new 96% Efficient, 2-Stage Variable Speed Furnace and 14 SEER AC with Ecobee Thermostat, a Defender CO Detector and Surge, Protectors.
Installed a new 96% Efficient, 2-Stage Variable Speed Furnace and 14 SEER AC.
Installed a new 96% Efficient, 2-Stage Variable Speed Furnace and 14 SEER AC.
Service Call Fee: ac not cooling. Found the unit low on refrigerant. The customer mentioned that it had been recharged and the motor had been replaced in the past. The customer is speaking with his wife about replacement options before making any decision moving forward.
Service Call Platinum Client The system is 22-23 years old, the furnace was reading a bit high on the Co(0) starting at 385 and settling at about 254.
Service Call Platinum Client Inspected ductwork in the crawl space; one line needs to be replaced. Excessive moisture and water underneath, but the customer has some drainage installed to help reduce that.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System - filter size is 14x25x1. Found AC a pound low of R-410A. Added refrigerant and received a 20-degree temperature drop.
Service Call Platinum Client- performed a cooling check on both systems, changed filters, and explained the operation of the thermostat to the customer.
Service Call Platinum Client: found system low on r22. Added 2lbs 12oz. Subcooling, superheat, and temperature drop are correct. the system is operating properly now.
Performed Platinum Comfort Club Membership Tune-Up on Heating System, both systems: replaced filter, safe and proper operation, the downstairs furnace needs replacement canister for humidifier
Performed Platinum Comfort Club Membership Tune-Up on Heating System - found failing capacitor on the blower motor. The capacitor was rated 7.5 mfd and was reading 5.02 mfd with only a +/- of 5%—replaced capacitor.
Service Call Platinum Client diagnosed a failed capacitor on the heat pump. replaced capacitor checked pressures and temp drop. system operating normally at this time. A customer is interested in having a gas line run to get gas service at the house. Scheduled plumbing estimate for tomorrow morning. The customer also wants an estimate for a gas furnace. Scheduled estimate for tomorrow afternoon.
Description of work performed for Warranty Customer installed warranty condenser coil. added factory charge plus 9oz for lindsey. verified 12 degree subcool. system operating normally at this time
We have a lot going on with these units due to age and wear. Systems are 20 years old, main floor AC system has a leak and is low on refrigerant. The furnace on the main floor will not stay running long enough to get a good read on how it’s performing, but the C0 levels were elevated.