Overall Experience
Quality
Price
Convenience
I have the maintenance agreement. I really feel secure with that. I sent an email prior to the visit. Travis was prepared to change out a part if needed. Thanks for listening AND for being so prompt!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Travis is my regular technician and he is very skilled in the work he does. He can answer most any question you throw at him. Groggs has been doing my service for at least 5 years now. They are very prompt in emergency requests. The phone people are very professional and courteous. I just had a mini split put in my den that had no regular heating or cooling. The unit is exceptionally quite and so far has been cooling and now heating just fine. It will be interesting in seeing how it handles really cold days. So far it has done great to 16 degrees outside. Again it is great to work with a company who still tries to be very much customer oriented.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived and found 32 yr old unit in poor condition. Roof stack is bad and system needs replaced.
Arrived and found transformer and board bad. Need to replace these item to further diagnose. System has severe water damage and numerous other issues and concerns. It is advised against making any repairs to furnace due to age, condition and warranty status.
Arrived and found system frozen up. Thawed system and checked defrost mode. System is operating properly at this time.
Performed annual maintenance on equipment.
Adjusted gas pressure down from 4.1 down to 3.4 in wg. Replaced filter. Cleaned flame sensor. This location does not have carbon monoxide detection.
Unit is an 87 model. Adjusted gas pressure from 4.5 down to 3.4 in wg. Unit flame would shut off every now and then for about 10-15 seconds then fire back up. Filter needs replaced. I would start thinking about replacement of this unit.
Arrived and found inducer motor locking up. Frees motor up and it will start. Pulling high amps and making very loud squealing sound. Need to replace inducer motor to get system operating properly.
System is a 95 Miller model air handler/heat pump that uses the old R22 refrigerant. Motor, capacitor, and wheel need replaced in the air handler. Recommended replacement of the system versus repair. Customer is electing on repair. Customer would also like an estimate on some work done to their ductwork.
The limit switch to the unit was stuck in the open position. Pulled it out and tapped on it to close it back up. Everything is in working order again. Switch may need to be replaced. Customer said they will replace it themselves if it becomes a problem again.
Arrived and found no low voltage through transformer. Noticed it seemed that system dropped one leg of power. I believe heat strips are bad and need to be replaced.
