Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have the maintenance agreement. I really feel secure with that. I sent an email prior to the visit. Travis was prepared to change out a part if needed. Thanks for listening AND for being so prompt!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Travis is my regular technician and he is very skilled in the work he does. He can answer most any question you throw at him. Groggs has been doing my service for at least 5 years now. They are very prompt in emergency requests. The phone people are very professional and courteous. I just had a mini split put in my den that had no regular heating or cooling. The unit is exceptionally quite and so far has been cooling and now heating just fine. It will be interesting in seeing how it handles really cold days. So far it has done great to 16 degrees outside. Again it is great to work with a company who still tries to be very much customer oriented.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service Call Fee: Arrived and found 30 yr old system freezing up from low charge and suspected clogged evap coil. Condenser fan motor is pulling higher amps and starting to go bad. Prices in quote are minimal repairs to get operational. Due to age, condition and reliability factors it may be time to think about a more efficient system.
Appliance Repair: Installed a new drain pump, tested works okay.
Arrived to find unit low on 410@ with high high side pressure. I cleaned outside condenser and changed both 16x25x1 filters were plugged.
Performed maintenance on both pieces of equipment.
Preformed heating and cooling check. Adjust blower speed and gas pressure. Changed filter. Customer would like to speak with an electrician about doing some work. Including install of whole home surge protection.
Arrived to find igniter failed due to poor connection at ceramic wire nut. Tested igniter to confirm components failure. Removed and replaced tested stove function all checks good
Found a short in the element from a piece of wire, removed and cleaned out some lint from blower area. Customer will let me know how the dryer performs and I’m going to look up a new filter housing and possibly a new operating thermostat based on the customer’s feedback.
Replacement of evap coil and adding return in ceiling and flexing back to supply.
Cleaned out vent, significant amount lint build up was removed. Recommend shortening the vent when the opportunity arises.
Arrived and found clogged vent line from dryer causing the heating element to fail. Replaced heating element. Will be determining a solution to clear vent.
Includes all miscellaneous materials and labor to completely install.
Bad leg on compressor. EST repair with refrigeration 2800$ due to age and refrigeration type
Customer renewed service in January. All checks for the air conditioner were good.
Performed annual maintenance on equipment.