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Epson was very professional. He shared with me my options before proceeding. He was polite and didn’t try to sell something I didn’t need and was honest with the situation. I like that Groggs sends a text and email with name and photo of technician before arrival. Also like that techs wear shoe covers in the home. PLEASE TELL EPSON that the maintenance he did on our furnace seemed to help the issue greatly! Thank you!
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Heat pump was not working properly. Ben came out, methodically went through the unit until he found the problem. Fixed same day. Excellent knowledge skills and ability. Very customer friendly! Took the time to explain the problem and the solution
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They did an excellent job. Problem free, well done and fast.
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quality org.
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us this amazing review!
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Knowledgeable professionals in both instances of visits and estimates, I couldn’t ask for a better experience.
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Seem like the air conditioner was producing enough cool air. Last time we had it service (not by your company) the filled it had a hole in the line had to refill it charged us for both. It is nice to know there are companies out there that don't rip off their customers. Service was great!
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Travis is great! Very professional
Response from Grogg's Home Services:
Thank you for the great review on Travis and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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No complaints. Service was what I expected. Price seemed average.
Response from Grogg's Home Services:
Thank you so much for your amazing feedback Ken and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret
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Gross service men have all been great and knowledgeable.
Response from Grogg's Home Services:
Thank you for the 5 star review. We really hope you consider Grogg's for all your Home Services needs.
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Response from Grogg's Home Services:
Thank you John for the five star review.
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Service Call Platinum Client: furnacevlighting and shutting off immediately while coding for pressure switch stuck open. cleared both switches' tubing. cleared ports for tubing on both switches and at the collector box and inducer housing. after turning furnace back on, house furnace ran and brought temperature in the house up 7 degrees without issue.
Service Call Fee: thermocouple was dirty not allowing pilot to stay lit. cleaned and re-ignited the pilot. furnace is running but is very old.
Work performed under GHAC Quality Pledge: found blown fuse . Fan was wired to common on control board. Placed fan on correct terminal and system is operating as it should. Went ahead and changed air filter today
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed Aprilaire 413 and #35 filters. All checks were good. Recommend surge protector for equipment.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Recommend surge protector for equipment. Discussed comfort club with customer.
Performed maintenance on 2021 Heil split system w/ AA413 filter. Replaced filter. All checks good at this time.
HONEYWELL HOT SURFACE IGNITOR KIT * UNIVERSAL - Q3200U1004, Glowfly, Silicon Nitride
Performed Platinum Comfort Club Membership Tune-Up on Heating System Customer expressed that system wasn’t keeping up. Upon arrival, performed maintenance/inspection on equipment sine it was needed. After performing maintenance, ran system and no anomalies. It appears to be an intermittent operation problem, no too sure or it was just in need of maintenance. If anomalies show up, I am advising customer to let us know.
Service Call Platinum Client - Moved Washing Machine, Cut 1½" ABS Drain Line, Installed Fernco Coupling with Schedule 40 PVC Stand Pipe with Wye for Humidifier.
