Response from Grogg's Home Services:
Thank you so much for taking the time to leave us a 5-star review!
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My furnace quit working. I called and the service tech, Shawn Lanahan, was there the same day and was very professional. found the problem right away. It required a part that needed ordered. They told when it would come in and was there the day it came in to install and get me going again. Thank you so much for the care and professionalism you should my family and I.
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The technician, Anthony Lewis, was prompt, knowledgeable and skilled as well as polite. I couldn't have asked for more. Thank you.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
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Epson was very professional. He shared with me my options before proceeding. He was polite and didn’t try to sell something I didn’t need and was honest with the situation. I like that Groggs sends a text and email with name and photo of technician before arrival. Also like that techs wear shoe covers in the home. PLEASE TELL EPSON that the maintenance he did on our furnace seemed to help the issue greatly! Thank you!
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Heat pump was not working properly. Ben came out, methodically went through the unit until he found the problem. Fixed same day. Excellent knowledge skills and ability. Very customer friendly! Took the time to explain the problem and the solution
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They did an excellent job. Problem free, well done and fast.
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quality org.
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us this amazing review!
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Knowledgeable professionals in both instances of visits and estimates, I couldn’t ask for a better experience.
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Seem like the air conditioner was producing enough cool air. Last time we had it service (not by your company) the filled it had a hole in the line had to refill it charged us for both. It is nice to know there are companies out there that don't rip off their customers. Service was great!
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Travis is great! Very professional
Response from Grogg's Home Services:
Thank you for the great review on Travis and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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No complaints. Service was what I expected. Price seemed average.
Response from Grogg's Home Services:
Thank you so much for your amazing feedback Ken and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret
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Gross service men have all been great and knowledgeable.
Response from Grogg's Home Services:
Thank you for the 5 star review. We really hope you consider Grogg's for all your Home Services needs.
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2002 Rheem split system using 20x20x1 filter. All checks good and in range. Drain trap may be prone to build up, discussed with customers on how to help keep that clean for their pump and went ahead to blow out the line while there. Note for any future tech: dual capacitor outside is odd combination being rated for 60/3mfd. Customer will establish Cozy HVAC Yearly plan today.
Refrigerant leak, topped off. Recommended replacement.
13 yr old Gibson ac unit is low on outdated r22 refrigerant. Customer has requested an estimate to replace the unit. Office is calling to schedule with customer.
12 yr old philco ac unit is out of refrigerant. Customer had unit refilled last year. Left quote to refill and replace evaporator coil. While looking at the furnace I saw that the vent is disconnected from customer hot water tank power vent. They had issues with water tank not working and disconnected the vent. Explained to them that the vent should not be disconnected and they run the chance of carbon monoxide in the home. Told them we have a plumbing department that can work on it for them. They will call in if they want plumbers out. Customer wants a quote to replace the hvac system before making a decision on repair. Estimate is scheduled today at 4pm.
Customer said ac is not cooling. House has 2 systems. Neither are working. Main part of the house has an old ac. Can’t get age because data plate is completely worn off. Best guess early to mid 90’s. Unit needs a new contactor, capacitor, and fan motor. Cannot get the fan motor anymore. Recommend replacement. System in addition is from 2005. Has a restricted TXV. Can order this part. Would take a few days to get in. Told customer I am unable to verify if anything else or wrong with system since it will not run due to restriction. May need more fixed than just txv. Left quote for txv replacement. Recommend replacement of this system. Due to age of both systems and cost of repair on one, replacement of both systems would be the best option.
Cleared clogged drain line. Poured four bottles of water in to ensure it was draining properly.
27 yr old Goodman ac unit is empty of outdated r22 refrigerant. Evaporator coil would need changed to eliminate leak. System holds about four and a half pounds. Evaporator coil is positioned in a difficult location to access. Repair of unit is not recommended due to age, refrigerant type, and condition of system. Customer is getting a quote for replacement today 1-3 pm.
Customer said ac was leaking water. Found loose threaded connection at coil and drain pan is cracked, and some glue joints are leaking. Re michel can order a new drain pan. Left quote for changing drain pan, redoing part of the drain that is in bad shape, cleaning drain line. Customer is going to talk to his wife and will call in to give the ok to order part. Also recommend cozy home plus.
Air conditioning maintenance visit. Performed ductless mini-split maintenance checklist on 2017 Heil observer split system using 16x20x1 washable filter and AA#35 water panel. All checks good at this time. Customer will establish Cozy HVAC plan today
2014 Duratec heat pump has a mechanical failure of the reversing valve. Confirmed that the solenoid for valve is receiving voltage and also that it has resistance. Unit is stuck in cooling mode but home does have backup emergency electric strips for heat. Customer has requested an estimate for replacement so they can weigh their options. Estimate is scheduled Thursday 3-5pm.
Maintenance on hvac system. Customer was curious about duct cleaning and air cleaner. Also spoke with customer about adding surge protection to equipment. Left quotes.
Customer said ac doesn’t cool house. System is low on charge. We’ve been out multiple times to charge the system. Has a significant leak in it. Recommend replacement of equipment due to cost.
Replace 1 shut off valve to the toilet, a vanity faucet ( customer supplied)with 2 shut off valves and a shower drain in the bedroom bath. Repair the copper pipe in the basement. Replace a gasket in the toilet in the hall bathroom.