My furnace quit working. I called and the service tech, Shawn Lanahan, was there the same day and was very professional. found the problem right away. It required a part that needed ordered. They told when it would come in and was there the day it came in to install and get me going again. Thank you so much for the care and professionalism you should my family and I.
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The technician, Anthony Lewis, was prompt, knowledgeable and skilled as well as polite. I couldn't have asked for more. Thank you.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
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Epson was very professional. He shared with me my options before proceeding. He was polite and didn’t try to sell something I didn’t need and was honest with the situation. I like that Groggs sends a text and email with name and photo of technician before arrival. Also like that techs wear shoe covers in the home. PLEASE TELL EPSON that the maintenance he did on our furnace seemed to help the issue greatly! Thank you!
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Heat pump was not working properly. Ben came out, methodically went through the unit until he found the problem. Fixed same day. Excellent knowledge skills and ability. Very customer friendly! Took the time to explain the problem and the solution
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They did an excellent job. Problem free, well done and fast.
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quality org.
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us this amazing review!
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Knowledgeable professionals in both instances of visits and estimates, I couldn’t ask for a better experience.
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Seem like the air conditioner was producing enough cool air. Last time we had it service (not by your company) the filled it had a hole in the line had to refill it charged us for both. It is nice to know there are companies out there that don't rip off their customers. Service was great!
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Travis is great! Very professional
Response from Grogg's Home Services:
Thank you for the great review on Travis and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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No complaints. Service was what I expected. Price seemed average.
Response from Grogg's Home Services:
Thank you so much for your amazing feedback Ken and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret
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Gross service men have all been great and knowledgeable.
Response from Grogg's Home Services:
Thank you for the 5 star review. We really hope you consider Grogg's for all your Home Services needs.
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Response from Grogg's Home Services:
Thank you John for the five star review.
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Removed stink bug from contactor that was preventing power bridge to unit. System is running again. Contactor has wear on it and is pitted. Customer declined replacing contactor today.
Service Call Fee: upon my arrival, I found that the induced draft motor was locked up and not allowing the furnace to operate. after breaking the motor loose I checked the operation of the furnace and the gas pressure. incoming propane pressure is a little low. attached quote for draft motor replacement.
Service Call Platinum Client: Arrived to a 9 year old American Standard package unit with a bad inducer motor. Will call and check on warranty status and pricing and availability. Signed up for a maintenance agreement. Will notify the homeowner on my findings for repair.
Service Call Platinum Client-12 yr old Philco furnace has a failed ecm motor. Still waiting to here back on availability and pricing of motor. Estimate repair cost may be anywhere from $1200-2300 according to price book. Customer is not happy with system she has. Comfort advisor is on their way out to give a quote for a new system.
CSST GAS PIPE * ABOVE GROUND * FIRST 10'
Service Call Fee: Arrived to check the homeowners thermostat and couldn’t get it to work properly. Came to find the low side pressure was very low and high side maintained proper pressure indicating a restriction. Homeowner has had issues with this system for years. I recommended replacement and homeowner wanted a quote on replacement.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of air handler heat pump system. Changed 20-25-5 filter. Recommend surge protector for equipment.
Service Call Fee: Troubleshot Issue and Diagnosed Rheem Error Code 11 to be Insufficient Gas Pressure. Checked Gas Pressure and it was in range. Next Issue in line is Ignitor Coil. Rheem gave Customer the Parts Number and Told her where to purchase the part. She will either call and Reschedule Work to be Performed or have her husband install it.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2005 Trane split system w/ 16x25x1 filter and Trane humidifier (fits an AA#35 water panel). All checks good at this time.
