Jordan Hare was the technician that handled our issue. Jordan did and excellent job and answered all my questions. Response time was excellent.
Response from Grogg's Home Services:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Very polite and thorough.
Response from Grogg's Home Services:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.
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Epson got to the bottom of my issue. Took my manuals home and solved it on his own time. Great work!
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Came right on time. Knew what to do and how. Very personable and pleasant. Fixed the hidden plumbing problem! Excellent service. Will use again if needed!
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Shawn L. came and took care of what turned out to be a dirty filter issue. He had it diagnosed and fixed quick, while being polite, respectful, and professional.
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Service tech Chris came out same day as I called. He and Jim were very detailed and helped with taking care of the issur
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Arrived as promised; did a though job which turned out to be more complicated than expected (unit was hot wired). Cleaned up after job.
Response from Grogg's Home Services:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us.
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HVAC Repair Service: A troubled homeowner reached out concerning an uncommon noise from their HVAC system. To diagnose this issue, I conducted a thorough system evaluation. During the inspection, I determined that the source of the noise was a worn-out blower belt. I replaced the worn belt with a new one, and after the replacement, I confirmed that the HVAC system was running smoothly and quietly, effectively resolving the noise problem while ensuring optimal performance. Following the system's confirmation of top-notch performance, I explained to the homeowner the benefits of our maintenance plans to maintain this level of excellence.
Cleaned the flame sensor and flame rod. Checked Gas pressure it is at 9in/wc. Ran multiple faucets for awhile and had no issues.
Performed cooling check on equipment. Filter was just changed in January and still looked good. Verified working status of surge protection and recommended plasma air whole home air purifier. All checks were good.
Changed 16-25-1 filter and performed cooling check on equipment. Cleaned coil and found no issues at this time. Recommended surge protection for system. All checks were good.
2001 Trane modular air handler with 2018 Goodman heat pump using washable filter. System is low on refrigerant, getting pressures of 25low/190high, along with both the blower capacitor and outdoor dual cell Capacitor being out of range. Customer yearly has leak issue and has replaced indoor coil a couple of times along with potential airflow issues. Customer would like to avoid heavy spending towards temporary fixes and have the intent to replace in very near future anyway, and so would like a comfort advisor visit to get some estimates and see options available.
2021 Ruud split system using AA413 filter. Replaced filter. All checks good at this time. Customer has Cozy HVAC Plus plan and is set to renew in November
2018 modular home furnace and York a/c using 16x20x1 (2x) filters on propane gas for heat. All checks good at this time.
Performed maintenance on equipment. Filter size is 16-25-1 and I replaced a failing capacitor on blower motor. All other checks were good. Recommend surge protector for new AC system. Customer will call in if wanting to have surge protector installed. He was not interested in renewing at this time.
Performed maintenance on electric package unit. System is operating properly at this time. Cleaned coils and recommended surge protection for system. Please send customer bill for new maintenance agreement.
2017 Heil heat pump system w/ Honeywell 16x25x4 filter box. All checks good at this time. Customer would like to wait to decide on renewing his maintenance agreement. We spoke on the difference between visitation options, the cost, and attempted to clear up any miscommunication post the switch to Service Titan.
Performed Cozy + Cooling maintenance per customer agreement. System is running and cooling well with good refrigerant pressures. All electrical checks good as well. Changed AA213 filter as well.
Customer said ac was not working. Found wire on the capacitor to the compressor melted in half and contactor was corroded. Replaced both and repaired wire. Confirmed operation. Told customer I can’t guarantee how long repair will last. Set lead for new ac.
Repair the water line in the basement at the wall. New shut off valves, new pressure reducing valve, pressure gauge, check valve and new 3/4 inch water line tied back into the water line in the basement bathroom.
The noise customer was experiencing was just the blower motor picking up speed with a call for heat and cool. Fan is set to on . Went ahead and did cooling maintenance check today. Filter and surge protection are still in good shape. I did not witness anything abnormal and System is running fine. Informed customer of a leaky water valve in the basement. Customer was already aware but did not wish to take any action to fix leak.
Changed indoor air filter (AA413). Cleaned outdoor coil with water hose. Checked electrical connections and and draws on the fan and compressor. Checked capacitor. All electrical components are within range. Refrigerant levels and temperatures look good. Reme Halo and surge protection devices are all operational.