My feedback is no reflection on Jordan at all, he was very professional and helpful. The issue wasn’t resolved because because you don’t have a hydro jet or camera. Could only go down 30 feet with snake which didn’t reach clog. No camera.. how does a plumbing company not have a pipe camera? Groggs (not Jordan) fell short of my expectations. I’m out $800 and problem not solved, not even a little.
Matt was extremely knowledgeable, polite and professional. He was so kind and made me feel safe having a stranger in my home.
Great service/ no cost/ however, later than told the issue was corrected and the tech was very knowledgeable and polite.
I thought I needed a full toilet replacement, but Matt showed me how my problem wasn't with the whole toilet but just the "guts" inside. He was able to solve the problem for a fraction of the price and time. I appreciated the honesty, and I felt like he really wanted to help without overcharging me.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
I'm new to the area and called Groggs on a local recommendation. I couldn't be happier with the service! From the person who answered my call to the scheduling, technician, work done, plain-language explanation of service, and pricing, all was excellent.
Corey and Michael helped resolve an ongoing issue I was having with my mini splits. My experience was great and felt my expectations were met.
Technician did complete system check and cleaned heat pump unit.
Very impressive, I have never used Groggs in the past. Very professional, many choices, the have a great inventory. You call and you have an appointment ASAP.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
A/C died on a Saturday afternoon. Matt was out inspecting within an hour of my call. Unfortunately, it was bad news - catastrophic failure.
Thanks to Corey and Michael for the great service on my furnace. They explained everything that was done.
AC went out over weekend and Corey came out to fix it quickly. He was very knowledgeable and went over all my options. Thanks for getting the house cool again.
We would highly recommend Grogg!
For Furnace Only: $4,381.00
Found system not coming on due to door switch not being fully engaged. Door screws loose and not pressing in door switch. Tapped new screw to replace loose fitting screw and system operating. Performed courtesy inspection, cleaned flame sensor and checked gas pressure. Found blower capacitor to be failed, advise replacement of capacitor. Replaced capacitor. Spoke to customer about RGF Reme Halo, and Halo LED. Provided pricing and information.
Warranty gas valve for a water heater that we did not install Rheem water heater and I fixed the tnp valve drain because it was plugged off
CLEAR TOILET STOPPAGE WITH AUGER
Service Call Platinum Client Put comuncating infinity stat in heating for elderly customer. Verified iperation as well
Snake the drain line for the toilet went down about 15 to 20 feet and running into red clay pulled out probably two bag full of toilet wipes told the customer that I could not do anything for him to call the city to come out and locate the line to dig up the concrete
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. System 100% has a crack in the heat exchanger. We had to physically light the furnace with a match. Highly recommended system be shutoff and made unoperational. Shut system off and talked directly to Don about updating his quote to only include furnace and a thermostat relocation.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperages of the system. Found excessive dust buildup in the system and educated customer on how that can effect the operation of the system. Recommended Plasma Air IAQ to help prevent bio-growth and dust in the system. Customer declined IAQ but still asked for a quote. System is operatimg as intended
INSTALL WARRANTY INDUCED DRAFT FAN MOTOR
Performed Platinum Comfort Club Membership Tune-Up on Heating System Units inducer pulling high Amps made customer aware and he wants to order the draftmotor did order motor.
Misc. supplies -replaced s-trap under kitchen sink