5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

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Local Reviews
for fairmont, wv

Rated 4.6 out of 5 stars based on 50 customer reviews

Out $800 problem not solved

My feedback is no reflection on Jordan at all, he was very professional and helpful. The issue wasn’t resolved because because you don’t have a hydro jet or camera. Could only go down 30 feet with snake which didn’t reach clog. No camera.. how does a plumbing company not have a pipe camera? Groggs (not Jordan) fell short of my expectations. I’m out $800 and problem not solved, not even a little.

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Great service

Matt was extremely knowledgeable, polite and professional. He was so kind and made me feel safe having a stranger in my home.

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Great service/ no cost/ however, later than told

Great service/ no cost/ however, later than told the issue was corrected and the tech was very knowledgeable and polite.

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Honest & Efficient

I thought I needed a full toilet replacement, but Matt showed me how my problem wasn't with the whole toilet but just the "guts" inside. He was able to solve the problem for a fraction of the price and time. I appreciated the honesty, and I felt like he really wanted to help without overcharging me.


Response from Grogg's Home Services:

Thanks for sharing your review with us and the community.

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Very pleased

I'm new to the area and called Groggs on a local recommendation. I couldn't be happier with the service! From the person who answered my call to the scheduling, technician, work done, plain-language explanation of service, and pricing, all was excellent.

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Friendly, Knowledgeable Service

Corey and Michael helped resolve an ongoing issue I was having with my mini splits. My experience was great and felt my expectations were met.

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Yearly service

Technician did complete system check and cleaned heat pump unit.

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Thank you

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Fantastic service!

Very impressive, I have never used Groggs in the past. Very professional, many choices, the have a great inventory. You call and you have an appointment ASAP.


Response from Grogg's Home Services:

Thank you for the wonderful review and for taking the time to share your feedback.

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Really Fast!

A/C died on a Saturday afternoon. Matt was out inspecting within an hour of my call. Unfortunately, it was bad news - catastrophic failure.

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Applied

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Great service

Thanks to Corey and Michael for the great service on my furnace. They explained everything that was done.

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Great Service by Corey

AC went out over weekend and Corey came out to fix it quickly. He was very knowledgeable and went over all my options. Thanks for getting the house cool again.

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Great service

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Job Locations
for fairmont, wv

Chad B.

Chad B. Job Checkin

For Furnace Only: $4,381.00


Corey B.

Corey B. Job Checkin

Found system not coming on due to door switch not being fully engaged. Door screws loose and not pressing in door switch. Tapped new screw to replace loose fitting screw and system operating. Performed courtesy inspection, cleaned flame sensor and checked gas pressure. Found blower capacitor to be failed, advise replacement of capacitor. Replaced capacitor. Spoke to customer about RGF Reme Halo, and Halo LED. Provided pricing and information.


Matthew R.

Matthew R. Job Checkin

Warranty gas valve for a water heater that we did not install Rheem water heater and I fixed the tnp valve drain because it was plugged off

Warranty gas valve for a water heater that we did not install Rheem water heater and I fixed the tnp valve drain because it was plugged off

Matthew R.

Matthew R. Job Checkin

CLEAR TOILET STOPPAGE WITH AUGER

CLEAR TOILET STOPPAGE WITH AUGER

Kyle P.

Kyle P. Job Checkin

Service Call Platinum Client Put comuncating infinity stat in heating for elderly customer. Verified iperation as well

Service Call Platinum Client 
Put comuncating infinity stat in heating for elderly customer. Verified iperation as well

Matthew R.

Matthew R. Job Checkin

Snake the drain line for the toilet went down about 15 to 20 feet and running into red clay pulled out probably two bag full of toilet wipes told the customer that I could not do anything for him to call the city to come out and locate the line to dig up the concrete

Snake the drain line for the toilet went down about 15 to 20 feet and running into red clay pulled out probably two bag full of toilet wipes told the customer that I could not do anything for him to call the city to come out and locate the line to dig up the concrete

Matthew S.

Matthew S. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. System 100% has a crack in the heat exchanger. We had to physically light the furnace with a match. Highly recommended system be shutoff and made unoperational. Shut system off and talked directly to Don about updating his quote to only include furnace and a thermostat relocation.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked gas pressures and checked capacitor values as well as amperage’s. System 100% has a crack in the heat exchanger. We had to physically light the furnace with a match. Highly recommended system be shutoff and made unoperational. Shut system off and talked directly to Don about updating his quote to only include furnace and a thermostat relocation.

Matthew S.

Matthew S. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperages of the system. Found excessive dust buildup in the system and educated customer on how that can effect the operation of the system. Recommended Plasma Air IAQ to help prevent bio-growth and dust in the system. Customer declined IAQ but still asked for a quote. System is operatimg as intended

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked gas pressures and checked capacitor values as well as amperages of the system. Found excessive dust buildup in the system and educated customer on how that can effect the operation of the system. Recommended Plasma Air IAQ to help prevent bio-growth and dust in the system. Customer declined IAQ but still asked for a quote. System is operatimg as intended

Corey B.

Corey B. Job Checkin

INSTALL WARRANTY INDUCED DRAFT FAN MOTOR

INSTALL WARRANTY INDUCED DRAFT FAN MOTOR

John T.

John T. Job Checkin


Matthew S.

Matthew S. Job Checkin


Corey B.

Corey B. Job Checkin

Demand service


Corey B.

Corey B. Job Checkin

Service call


Kyle P.

Kyle P. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Units inducer pulling high Amps made customer aware and he wants to order the draftmotor did order motor.

Performed Platinum Comfort Club Membership Tune-Up on Heating System

Units inducer pulling high Amps made customer aware and he wants to order the draftmotor did order motor.

Jordan H.

Jordan H. Job Checkin

Misc. supplies -replaced s-trap under kitchen sink

Misc. supplies -replaced s-trap under kitchen sink