5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

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Local Reviews
for fairmont, wv

Rated 4.4 out of 5 stars based on 32 customer reviews

Out door faucet

Gave bad advice, said the valve would come apart at union. It didn't I destroyed valve and had to call another plumber to replace valve and broken water line. Groggs charged me $ 80.00 for a service call and bad advice.

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Great Service

Keith was awesome. He took the time to explain the what would work best for my home. Worked with my budget to get me the best unit.

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Excellent customer service

The service technician was on time, courteous, quick to make the repair, and helpful in explaining options and pricing for additional service. I also appreciated the text message in advance that they were on their way.

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Great Service

Took longer than expected for part to come in but they called saying the part was in and came the same day to replace.

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Good company

Good srvice

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Great Service

Very pleased that the technician explained the problem so I could understand !

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Mixed feelings on this service!

I have been pleased with the service from Groggs but this time was not the best. I was without service for 2-3 days and temps got into single digits. I called during regular hours on a Thursday and was told to try something and if that didn’t work call back. I did as they said and when I called back I was sent to the emergency service as it was 10 minutes past 5. That technician was not helpful at all and told me if he comes he will charge me $150 and could possibly not be able to fix it until the next day anyway so advised me to call back in the morning (Fri). The young lady who took my call and when I told her what had happened she said she could get me in that next Tues. This was Fri morning. I said it is getting down to 4 tonight but she said there was nothing she could do. The ironic thing is that I had an appointment for the tech to come for my yearly service the week before this happened but Groggs called and cancelled that appointment and scheduled that next week on Wed. Because I could not get service I had to seek out another company and they came promptly and got my heat on. And did not charge me an arm and a leg to come. He told me the gas valve was bad and to tell your tech when he comes . Which I did. That Wed when your tech came he was very nice and checked everything. He said he made note about the gas valve having closed. He said whoever it was that came from the other company told me correctly. And it would be in the notes on my account for when it goes out. I was very upset. I’m a 73 yr. Old widow and am handicapped. Temps in the house were in the low 40s. I was really scared and upset. When your guy came he apologized for what I had to go through. He was excellent but the emergency guy I talked to that Thurs first call was not so much. I felt like he didn’t want to come at all. I think the guy who came was Doug and he was excellent. I must say this episode has shaken my confidence in Groggs.

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Could have been better

Techs did not have the tools to fix a leaking facet. Had to pay 250+ to have a shut off valve installed just so the leak would stop. Now I have to get another company out to still fix the leak.

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Great service

Grogg sent Jon our way. Our heat pump was making terrible noise. Jon listened for just a few minutes and knew what was wrong. He called and got the parts he needed. So very polite.

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Great

Very professional. On time.


Response from Grogg's Home Services:

We’re so glad you had a good experience.

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Very knowledgeable and courteous. A pleasure to deal with!

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Great Service

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Great service

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Very Helpful and very friendly!

They helped me get into a great furnace option that I could afford. I was extremely worried about the expenses to come with buying a furnace but they made it very easy and helped ease those worries. Would definitely recommend and will continue using them for all of my heating and cooling needs!

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Job Locations
for fairmont, wv

Corey B.

Corey B. Job Checkin

minisplit leak


Kyle P.

Kyle P. Job Checkin


Corey B.

Corey B. Job Checkin

Service Call Platinum Client found mini split drain hose leaking, found Barb fitting in the middle had come loose, secured with hose clamps.

Service Call Platinum Client

found mini split drain hose leaking, found Barb fitting in the middle had come loose, secured with hose clamps.

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked filter. Checked and cleaned all electrical connections. Checked capacitor, blower motor and inducer motor. Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned all electrical connections.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked filter. Checked and cleaned all electrical connections. Checked capacitor, blower motor and inducer motor.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked and cleaned all electrical connections.

John T.

John T. Job Checkin

Service No Charge - Repaired Faulty Faucet. Gave Quote to Replace Main Shut Off and Water Pressure Regulator.

Service No Charge - Repaired Faulty Faucet. Gave Quote to Replace Main Shut Off and Water Pressure Regulator.

Chris D.

Chris D. Job Checkin


Chris D.

Chris D. Job Checkin


Doug H.

Doug H. Job Checkin

Service call fee - added refrigerant

Service call fee - added refrigerant

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned flame sensor. Checked and cleaned all electrical connections. Checked and cleaned drains. Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor. Checked running pressures. Checked and cleaned all electrical connections.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Cleaned flame sensor. Checked and cleaned all electrical connections. Checked and cleaned drains.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked capacitor. Checked running pressures. Checked and cleaned all electrical connections.

John T.

John T. Job Checkin

Service Call Fee: Cut Out Plaster Wall for 14"x29" Access Panel for Tub/Shower Faucet. Removed and Replaced Faucet with Isolation Valves. Diverter Handle was Defective. Installed Difverter Spout. Will have to come back to Replace Diverter stem.

Service Call Fee: Cut Out Plaster Wall for 14"x29" Access Panel for Tub/Shower Faucet. Removed and Replaced Faucet with Isolation Valves. 

Diverter Handle was Defective. Installed Difverter Spout. Will have to come back to Replace Diverter stem.

Jordan H.

Jordan H. Job Checkin

Misc. supplies - removed guide piece in faucet handle and put it back together properly.

Misc. supplies - removed guide piece in faucet handle and put it back together properly.

Jordan H.

Jordan H. Job Checkin

Misc. supplies - cleaned out drain in bathtub and sink trap,all other drains are working properly.

Misc. supplies - cleaned out drain in bathtub and sink trap,all other drains are working properly.

Matthew R.

Matthew R. Job Checkin


Doug H.

Doug H. Job Checkin

SERVICE CALL

SERVICE CALL

Doug H.

Doug H. Job Checkin

cleaned flame sensor. Changed gas pressure from4.99 to 3.35. Checked ac as well it’s running at this time but needs replaced.

cleaned flame sensor. Changed gas pressure from4.99 to 3.35. Checked ac as well it’s running at this time but needs replaced.