5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

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Local Reviews
for grantsville, wv

Rated 4.0 out of 5 stars based on 4 customer reviews

Disappointed

Service on 8/26/19-when technician arrived I explained to him the issue with my central AC was that it would turn on, run, but temp from air ducts was minimally cool, unit ran approx 2-3 hours, no cool air, observed cold frost on inside piping going to unit, after that I would shut off AC. Your tech told me that my Trane AC unit used R22 refrigerant, asked who I purchased unit from and how old the unit was. Told him unit was approx eleven yrs old now. Tech then preceded to tell me that R22 was not used much these days and the newer AC units used a different type of refrigerant now. He also asked me if I "got a good deal" when my I purchased my unit back at that time, and units using R22 and my model Trane XR80 was obsolete and the distributor/installer should not have sold me that model because it used the R22 that manufacturers of that type of AC units were being fazing out. Following your technician's degrading my AC unit, he proceeded to guage the refrigeration level and stated it was down by at least 20 lbs. I then told him that two other individual's with AC repair knowledge, guaged the refrigerant and their guages read 60+ and I was surprised he was guaging a low reading. He then stated that my unit was leaking refrigerant. I inquired as to where it could be leaking and he stated the coil. He stated that it was costly to do a repair at the coil and could cost approx $1,000 and up. He then used his salesman skills and stating I should replace the unit with a new one. I told him I could not afford to replace the unit at the time or until next spring. I asked him if he could just add more refrigerant to get me through the end of the summer months and he said it would cost me approx $300 and could not guarantee if it would not all leak out by that time. I asked him if he would like to go inside my home and look inside the unit and he stated that if he did that, there would be a separate charge for a diagnostic exam of unit. After my experience with your tech trying his hardest to sell me a new unit, I told him I no longer needed his service, and paid the days charges for his visit. A couple days after your tech was here and stated there was a refrigerant leak at the coil, I contacted another individual who came and thoroughly examined my AC unit inside and out. He found that the inside A" coil was extremely dirty, and blocking the coil from doing it's job of cooling. Coil was cleaned, then unit turned on and running. Individual measured with guages the refrigerant and pressure levels and both were at satisfactory levels. I found that your technician made an incorrect assumption that the unit's refrigeration was leaking in the coil area without doing a more thorough exam of the unit. I feel that your company owes me a refund of $49 that was charged for a level one, basic repair, as your tech made an incorrect diagnosis of my AC unit. My overall experience with your technician was not a good one, as in my opinion, he spent to much time of his service call attempting to convince me I should purchase both a new AC unit and furnace at the same time.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

We are sorry for any inconvenience we have caused. You can reach management at 301.213.2762 and we can make this right. Have a great day.

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Great Service

Technician prompt, courteous and knowledgeable


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.

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Fred was great very happy waiting for sales to contact me

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Great Service

Prompt and curious. Explained what was done and why with both units.

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Job Locations
for grantsville, wv

John B.

John B. Job Checkin

Unit had a failed capacitor ( 20mfd) on blower motor. Recommended getting a quote for anew system.


John B.

John B. Job Checkin

Preformed warranty check. Customer curious about adding ductwork to room to make it warmer.


Fred E.

Fred E. Job Checkin

Arrived and found capacitor failed. Replaced capacitor and system is operating properly at this time. This is an older r22 York pkg unit. It may be time to think about a more efficient system.


Draymond W.

Draymond W. Job Checkin

Install new furnace, ac and coil in crawlspace. New pad, disconnect and line set. New thermostat. Modify drains flue pipes and electric as needed. Upsize/ add supply and return duct work to equal 4 tons of capacity.


Adam R.

Adam R. Job Checkin

Arrived to find unit running under low charge condition. Advised customer that unit was leaking and a coil was the problem. Unit no longer under warranty, pressures were 45/150


John B.

John B. Job Checkin

Preformed heating and cooling check. Capacitor is testing weak. Replaced capacitor, installed surge protector and locking caps.


Fred E.

Fred E. Job Checkin

Arrived and found system very low on r22. Suspected leak at evap case coil. Coil is severely rusted. It may be time to think about a more efficient system.


Nathan T.

Nathan T. Job Checkin

Installation- Parkersburg


Travis W.

Travis W. Job Checkin

Performed annual maintenance on air conditioners.


John B.

John B. Job Checkin

Unit not running upon arrival, contactor not receiving signal, diagnosed bad thermostat and replaced. There may be an issue with pressure switch in heating mode. It was stuck open, I blew into hose and it seems to have fixed the issue. system seems to be running well at this time. Advised customer to keep an eye on it and contact us if it becomes an issue again.