Prompt and courteous
Groggs is the Best company everyone is very nice and polite from the owner's all the way down to the ones that get dirty doing the hard work.I bought a heating and cooling unit they had to redo all my ductwork that had rusted holes in it they worked as a team and work went very quickly to get me service .I'm elderly and on a fixed income and they put all of it on a payment plan. And my service plan is on a payment plan also. It all worked great for me I wouldn't recommend any other company. I depend on Grogg's
DID A NICE JOB.
They were on time and very informative
Timely and professional
They techs where very nice and polite but after I asked many times if maybe my duct work had holes or unhooked I was told defiantly not that my system was old and needed replaced. After a short you tube video and tested stuff myself found my blower fan not working up to par 200$ and fixed the duct work that was loose my ac is back and works great they charged me 300$+ would not recommend groggs as they just want to sell you a new unit for 10k plus they told me the fan would be close to a 1000$ to replace fan alone
Shawn took his time, was very thorough in both the inspection and explaining everything,
After seeing a voltage fault code on our thermostat, I called Groggs and within 90 minutes, Robert a.k.a. Leroy Beck arrived. He listened, asked questions, checked our system inside and outside to make sure there was no problem. Leroy is knowledgeable, polite and efficient. The fault was simply a result of a brief power outage! As soon as communication was restored within the system, the error code was reset. We are relieved and thrilled with the service we receive every time we call Groggs! Happy New Year, Leroy…you Rock!
Response from Grogg's Home Services:
We are thrilled Leroy did such an awesome job troubleshooting your thermostat! Please don't hesitate to reach out anytime you need us! Thanks for the awesome review!
Very courteous, and on time.
Response from Grogg's Home Services:
Thank you for the great review, Debora. We count ourselves lucky for customers like you and look forward to working with you again in the future!
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Filter size is an Aprilaire 501. Verified working status of surge protection. Checked steam humidifier and dehumidifier as well. Renewed customers comfort club agreement. Performed Platinum Comfort Club Membership Tune-Up on Cooling System #501 Replacement Media for Aprilaire 5000 Comfort Club Renewal
Performed heating and cooling maintenance check on 2021 Ruud split system w/ AA413 filter. Replaced filter. Ensure clear drain and cleaned condenser coil. Slightly adjusted gas pressure 4.1” wc to 3.6” wc. All other checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2014 Payne package unit w/ 16x25x1 filter. All checks good at this time. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
2021 Amana split system w/ AA213 filter. Replaced filter. All checks good at this time. ECM fan motor on outdoor unit. Customer made note of hearing a sound, we believe it is just the ramp up in rpm to high stage but nothing seen abnormal at time of visit. If it persists or gets worse most likely to call us back out to look further.
Complete installation re route one lineset down wall Flair all mini split connections Pressure test, leak test, purge and charge system. complete setup and verify operation.
Surge Protector 240 Volt
Misc. supplies -price for a 30 gallon short (tabletop) electric water heater
Commercial Service Fee
Service Call Fee: 2 2004 Heil r22 condensers with failed capacitors. Replaced, checked pressures, amps. Coils on units are gone in certain parts of them. Units will need replaced soon. Customer is aware of condition of equipment.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System: Performed yearly cooling checks. Checked the disconnect and thermostat wiring. Checked the capacitor and motor amps. Cleaned the outside condenser coil. Checked refrigerant pressure and temperatures. Everything checks out good.