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Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!
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Had a new heat pump system installed by Grogg's late summer, and it didn't operate properly when cold weather came. John found a refrigerant leak and was able to fix that. He also rewired the thermostat so now the heat pump and the auxiliary heat both seem to work now. I can't comment on price, but I'm hoping there won't be a charge for this service because this is a new system.
Overall Experience
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Overall Experience
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Price
Convenience
Overall Experience
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Convenience
We have had one inspection and three service calls and the A.C. Is still not working! This is unacceptable since this unit has only been used six months. This unit is used for cooling only! We purchased this new system a year ago to avoid the exact situation we find ourselves in. 90 degree weather and no Air Conditioning!
Overall Experience
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On Monday I came home to a warm house, after working outside in nearly 90 degree temperatures. During my checking my AC unit out I felt I would rather have a professional check my system out to conform what I found. Doing some old school investigating through a phone book I have Grogg's home services a call. Gregory came out on Wednesday confirming what I had found that my AC unit was shot. The following day Donald came out and we discussed what I wanted and what would work with my heating system. He scheduled everything on the spot. Friday morning Brian and helper arrived. Installing my new unit. Explaining everything there was to know about my new unit. The new unit immediately started cooling the house down. I hope this unit provides me with many years of service. With this all being said. THANK YOU to the whole Grogg's team!!!!
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you Brian for the amazing review.
Overall Experience
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Our one season old AC still does not, in our opinion, operate efficiently. The volume of air supplied from the unit we feel is unsatisfactory. Our technician was great however and ensured us that our issues would be addressed.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
I am sorry for the inconvenience. I hope that we were able to provide 5 star service on our second time out.
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Grogg's technicians James and Anthony expertly installed our new A/C unit and gas furnace. They answered all my questions...They worked methodical and finished when they said they would. Then removed all the debris...Great Job, Guys.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you Thomas for the great review.
Overall Experience
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Convenience
Service Call Fee: Found control module failure from and with text support order replacement
Performed annual maintenance on equipment.
Yearly Maintenance Performed by Corey B.
10 Year unit replacement on Heat Exchanger & Compressor , also available 60 months @ 0% APR
Replaced thermocouples and started up furnace operating properly at this time.
Performed platinum heating/cooling maintenance. Changed water panel. Condenser surge protector took a strike. Need to return and install while home surge protection. May be interested in Water softener.
