i believe they did a good job checking everything and changing the filter out also.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
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I highly recommend Groggs Furnace services
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Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!
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Had a new heat pump system installed by Grogg's late summer, and it didn't operate properly when cold weather came. John found a refrigerant leak and was able to fix that. He also rewired the thermostat so now the heat pump and the auxiliary heat both seem to work now. I can't comment on price, but I'm hoping there won't be a charge for this service because this is a new system.
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We have had one inspection and three service calls and the A.C. Is still not working! This is unacceptable since this unit has only been used six months. This unit is used for cooling only! We purchased this new system a year ago to avoid the exact situation we find ourselves in. 90 degree weather and no Air Conditioning!
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On Monday I came home to a warm house, after working outside in nearly 90 degree temperatures. During my checking my AC unit out I felt I would rather have a professional check my system out to conform what I found. Doing some old school investigating through a phone book I have Grogg's home services a call. Gregory came out on Wednesday confirming what I had found that my AC unit was shot. The following day Donald came out and we discussed what I wanted and what would work with my heating system. He scheduled everything on the spot. Friday morning Brian and helper arrived. Installing my new unit. Explaining everything there was to know about my new unit. The new unit immediately started cooling the house down. I hope this unit provides me with many years of service. With this all being said. THANK YOU to the whole Grogg's team!!!!
Response from Grogg's Home Services:
Thank you Brian for the amazing review.
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Our one season old AC still does not, in our opinion, operate efficiently. The volume of air supplied from the unit we feel is unsatisfactory. Our technician was great however and ensured us that our issues would be addressed.
Response from Grogg's Home Services:
I am sorry for the inconvenience. I hope that we were able to provide 5 star service on our second time out.
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Grogg's technicians James and Anthony expertly installed our new A/C unit and gas furnace. They answered all my questions...They worked methodical and finished when they said they would. Then removed all the debris...Great Job, Guys.
Response from Grogg's Home Services:
Thank you Thomas for the great review.
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Service No Charge Replaced gas valve a day ago. Now customer is losing gas pressure from the wall.
Travel fee for services outside normal service area. no discounts included
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. Also checked heat kit operation and amperage’s of air handler. Recommended Plasma Air IAQ to prevent dust buildup in the system. Systems are are operating as intended.
Service Call Platinum Client Installed warranty evap coil vacuumed down to 500 microns added factory charge units pressured we’re 130/300 18.1 degree split across coil no issues at this time.
Service Call Platinum Client Found unit 1 (did mark unit inside cabinet for future reference.) to be completely empty in r410a standing pressures read 60@75 ambient. U it was locked out on low pressure did fill unit up with approximately 5lbs of r410a 133/267 searched for said leak using dr82 no results. Possible that unit could have had refrigerate removed by unknown person(s) did notify landlord of issue he agreed to recharge and see where it goes. Unit possible to have a leak.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System (2) 2020 Heil split systems using AA213 and 20x24x1 filters. Customer had own filters, AA 800 steam humidifier present canister does not need changed. All checks good at this time. Cleaned out door coils, getting proper amp draws on major components. REME LED present on upstairs unit is still active. Getting good line temp and airflow. Customer wishes to change to a 1visit plan at this time. (2) Heil systems (1) visit - One Safety, Health, and Efficiency Inspection - 20% Discount off All HVAC Service Repairs - 5% Discount off All New Equipment - 10% Discount on IAQ Additions - FREE Service Call Fees during normal business hours (residential only) - Maintains Unit Warranty
