5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

Local Reviews
for morgantown, wv

Rated 4.3 out of 5 stars based on 8 customer reviews

Knowlegable Sales and Excellent Installation

Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!

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Service on a New System

Had a new heat pump system installed by Grogg's late summer, and it didn't operate properly when cold weather came. John found a refrigerant leak and was able to fix that. He also rewired the thermostat so now the heat pump and the auxiliary heat both seem to work now. I can't comment on price, but I'm hoping there won't be a charge for this service because this is a new system.

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Prompt and quality service

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Prompt service

Fixed a slight noise that developed

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Very satisfied with Greg the technician but very dissatisfied with the A.C. Unit/system sold to us

We have had one inspection and three service calls and the A.C. Is still not working! This is unacceptable since this unit has only been used six months. This unit is used for cooling only! We purchased this new system a year ago to avoid the exact situation we find ourselves in. 90 degree weather and no Air Conditioning!

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The service we received was all TOP notch!!

On Monday I came home to a warm house, after working outside in nearly 90 degree temperatures. During my checking my AC unit out I felt I would rather have a professional check my system out to conform what I found. Doing some old school investigating through a phone book I have Grogg's home services a call. Gregory came out on Wednesday confirming what I had found that my AC unit was shot. The following day Donald came out and we discussed what I wanted and what would work with my heating system. He scheduled everything on the spot. Friday morning Brian and helper arrived. Installing my new unit. Explaining everything there was to know about my new unit. The new unit immediately started cooling the house down. I hope this unit provides me with many years of service. With this all being said. THANK YOU to the whole Grogg's team!!!!


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you Brian for the amazing review.

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Problem has still not been resolved entirely

Our one season old AC still does not, in our opinion, operate efficiently. The volume of air supplied from the unit we feel is unsatisfactory. Our technician was great however and ensured us that our issues would be addressed.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

I am sorry for the inconvenience. I hope that we were able to provide 5 star service on our second time out.

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Professional Installation

Grogg's technicians James and Anthony expertly installed our new A/C unit and gas furnace. They answered all my questions...They worked methodical and finished when they said they would. Then removed all the debris...Great Job, Guys.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you Thomas for the great review.

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Job Locations
for morgantown, wv

John K.

John K. Job Checkin

HVAC Service Agreement


Epson E.

Epson E. Job Checkin

10 Year unit replacement on Heat Exchanger & Compressor , also available 60 months @ 0% APR


John K.

John K. Job Checkin

Replaced thermocouples and started up furnace operating properly at this time.


Fred E.

Fred E. Job Checkin

Performed platinum heating/cooling maintenance. Changed water panel. Condenser surge protector took a strike. Need to return and install while home surge protection. May be interested in Water softener.


John K.

John K. Job Checkin

Reversing valve had had ordering replacement as well as defrost board due to black charing on board


Greg P.

Greg P. Job Checkin

Replaced defrost control board, unit operating properly at this time.


Greg P.

Greg P. Job Checkin

Inducer motor filled with water due to drain being clogged, cleared line, cleaned trap, ok at this time. Replaced filter.


Greg P.

Greg P. Job Checkin

Need to replace gas regulator, will order.


John K.

John K. Job Checkin

Platinum service tune up heating system operating properly at this time


Greg P.

Greg P. Job Checkin

Need to order inducer motor and transition adapter.


Greg P.

Greg P. Job Checkin

Unit was slighty low on charge, added 1 lb 410a, heating ok at this time. Did not detect leak at this time with electronic detector.


Greg P.

Greg P. Job Checkin

Both units are cycling properly at this time, adjusted tstats to not set below 70 in programming


John K.

John K. Job Checkin

Outside unit had leak pressure tested found leak and repaired pressure tested vacuumed and added freon. Electric heat strips also would not come on. Hooked up aux heat and full system operating properly at this time.


Brian S.

Brian S. Job Checkin

Price includes , emergency drain pan , furnace & removal of all old equipment


Keith B.

Keith B. Job Checkin

Duct Modifications