Had a new heat pump system installed by Grogg's late summer, and it didn't operate properly when cold weather came. John found a refrigerant leak and was able to fix that. He also rewired the thermostat so now the heat pump and the auxiliary heat both seem to work now. I can't comment on price, but I'm hoping there won't be a charge for this service because this is a new system.
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have had one inspection and three service calls and the A.C. Is still not working! This is unacceptable since this unit has only been used six months. This unit is used for cooling only! We purchased this new system a year ago to avoid the exact situation we find ourselves in. 90 degree weather and no Air Conditioning!
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On Monday I came home to a warm house, after working outside in nearly 90 degree temperatures. During my checking my AC unit out I felt I would rather have a professional check my system out to conform what I found. Doing some old school investigating through a phone book I have Grogg's home services a call. Gregory came out on Wednesday confirming what I had found that my AC unit was shot. The following day Donald came out and we discussed what I wanted and what would work with my heating system. He scheduled everything on the spot. Friday morning Brian and helper arrived. Installing my new unit. Explaining everything there was to know about my new unit. The new unit immediately started cooling the house down. I hope this unit provides me with many years of service. With this all being said. THANK YOU to the whole Grogg's team!!!!
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you Brian for the amazing review.
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Our one season old AC still does not, in our opinion, operate efficiently. The volume of air supplied from the unit we feel is unsatisfactory. Our technician was great however and ensured us that our issues would be addressed.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
I am sorry for the inconvenience. I hope that we were able to provide 5 star service on our second time out.
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Grogg's technicians James and Anthony expertly installed our new A/C unit and gas furnace. They answered all my questions...They worked methodical and finished when they said they would. Then removed all the debris...Great Job, Guys.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you Thomas for the great review.
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Performed platinum heating/cooling maintenance. Changed water panel. Condenser surge protector took a strike. Need to return and install while home surge protection. May be interested in Water softener.
Reversing valve had had ordering replacement as well as defrost board due to black charing on board
Replaced defrost control board, unit operating properly at this time.
Inducer motor filled with water due to drain being clogged, cleared line, cleaned trap, ok at this time. Replaced filter.
Need to replace gas regulator, will order.
Platinum service tune up heating system operating properly at this time
Need to order inducer motor and transition adapter.
Unit was slighty low on charge, added 1 lb 410a, heating ok at this time. Did not detect leak at this time with electronic detector.
Both units are cycling properly at this time, adjusted tstats to not set below 70 in programming
Outside unit had leak pressure tested found leak and repaired pressure tested vacuumed and added freon. Electric heat strips also would not come on. Hooked up aux heat and full system operating properly at this time.
Price includes , emergency drain pan , furnace & removal of all old equipment
Platinum heating system operating properly renewed solenoid for humidifier was clogged cleaned and is operating properly.
Heat pump and air handler operating properly at this time.
