professional and knowledgeable
technician knew what she was doing and actually did more than anyone prior had
Both installers polite and helpful with instructions
I’ve used Groggs 3 times in the past 2 months. The first was to install a kitchen faucet and repair a drain pipe. Do you believe almost $1100? Everything worked well but almost $400 for the faucet installation alone. The service was prompt and the plumbers friendly. Then the same pipe leaked. Again plumbers good and charged me a service visit for work they didn’t do thoroughly the first time. Next was last week, a leaking hot water tank replacement for a rental. We cleaned up a flooded basement and I paid $500 to have carpet professionally cleaned and for blowers and dehumidifiers rental. Groggs replaced water tank and dumped dirty water on basement floor. Having the same carpet recleaned. They also dumped crud from tank on my driveway and yard. When called to complain they sent out someone to look. End result was they agreed to remove $125 from charge card. Renter had to clean up the outside and the basement yet again plus the carpet re-clean was $160. Very frustrating and I will not use them again.
Very satisfied customer.
Explained every process
The estimates was fair and the guys were very knowledgeable. Punctual and professional as well.
70,000 BTU, 96% Efficient, 2-Stage Variable Speed Furnace
Performed Platinum Comfort Club Membership Tune-Up on Cooling System. Performed maintenance check. Checked amp draws, capacitors, blower motor, and refrigerant. All checked good.
Service Call Platinum Client: arrived to find cap dead. Removed and replaced 50/5 cap tested operation system was running hot washed out the coil and verified airflow. Very dirty filter needs to be replaced asap.
Installed new Performance Power Vent 40 Gallon Natural Gas Water Heater with 6 Year Limited Warranty