Only took 15 minutes
Spoke in understandable terms with care and concern
The installation went smoothly, despite an undersized crane.
If all your employees were this polite,service would have a great reputation
My furnace malfunctioned. Built in safeguards functioned as they should and only a blower motor burned. However, there was a lot of smoke and I was very shaken. I called Groggs and their office staff was wonderful. They immediately dispatched a service technician who arrived in about 20 minutes. Chris figured out what had happened and made sensible recommendations that I accepted. When they were unable to procure the parts needed to repair the furnace immediately, they loaned me a couple of space heaters. I feel they did all they could to help and I am very grateful for Chris’s knowledge and kind demeanor.
Ben was very informative! He answered all questions. He took his time. We felt good about his expertise!
On time, answered questions, and was professional
We needed a new thermostat because our old one quit working. A new one was installed quickly and it works perfectly.
Great fast and quality work Workers very knowledgeable and explained everything Will use Grogg’s again!!!
Great fast and quality work Workers explained everything in detail and answered all of my questions Will use Grogg’s again
Matt was the service technician and was very good. He explained what he was going to do and then what the condition of my HVAC system. Very nice, polite young man.
Shawn was very thorough.
John has always done a great job for checkups at our home.
Tightened spade connection points on limit switches on floor furnace. Unit fires up every time I turned it on. If issues comes back limit switches will most likely need replaced.
1997 carrier style furnace has a locked up draft motor. Estimate repair cost for motor is $600-900. Furnace is in poor condition, top cabinet is very rusty. I do not recommend repair. Customer is getting an estimate today to replace furnace and possibly hot water tank. Set customer back up in monthly hvac maintenance program, their card had expired in June.
After replacing mount we found blower pulling high amps and shaking pretty badly. Replaced blower motor, capacitor, and wheel.
HVAC Service - P
Replace existing furnace and AC
Customer wished to have old thermostat put back on because of particular scheduling and it matches all the other stats they have.
Gas company shut off furnace and hot water tank, they couldn’t tell what was putting off the high co levels. Old General Electric gas furnace (looks to be 1987)failed combustion analysis. Was reading 562 ppm of carbon monoxide in the flue vent before removing my combustion analysis tool. Left and center chamber are compromised giving off high levels. Furnace has been condemned and red tagged.Hot water tank was installed in 2018 and passed combustion analysis test. Customer is getting an estimate today for a new furnace from 3-5pm.
Filter upgrade, repair duct that is falling apart above furnace, surge protectors, cleaning blower compartment.
Installation of the new blower motor.
HVAC Maintenance - filter sizes are 16-25-1(2), 20-25-1, 20-25-5(2), washable. Found capacitor in attic and on outdoor Lennox system just at allowable spec level. Might need to possibly change parts out in near future but at this time it is within range. Changed all filters and cleaned each system. Send bill for filters.
Replaced burner assembly, flame sensor, and igniter under warranty
Replaced control board and igniter
Gas valve Board
Motor mount for blower motor on York furnace has broken. Unable to find mount in town for motor. Ordered a mount from Virginia air and will return when part arrives.