MY ONLY CONCERN WAS IT TOOK FIVE DAYS TO GET A REPRESENTATIVE OUT TO MY HOUSE AND I HAD NO HEAT AT ALL. I HAD TO USE SMALL ELECTRIC HEATERS TO KEEP MY HOUSE AT 62 DEGREES DURING THE DAY BUT AT NIGHT IT GOT DOWN TO 56 DEGREES. I HAVE NEVER HAD TO WAIT FOR SERVICE AND THIS WAS KINDA UPSETTING! THE ONE REASON I WENT WITH GROGGS WAS THE EXCELLENT SERVICE AND EVEN AFTER HOURS THEY HAVE SENT A REPAIRMAN UP. I THINK THAT FIVE DAYS WAS ALITTLE LONG!!!!!!! BUT THIS WAS NOT JOHN'S FAULT.
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Great service and very professional and friendly tech.
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We are very pleased. Excellent customer service and very knowledgeable.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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We were having issues and contacted them, they arrived in no time. Figured out our issue and advised us the next plan of action.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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Convenience
Trey did an amazing job. Very patient and informative
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review on Trey and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
The final burner at the end where the flame sensor is was not lighting when the rest of the burners were lighting causing the system to lockout on failed ignition. Removed burners to clean. The system is now operating properly. Also replaced the pvc elbow for vent pipe as it was cracked. Preformed heating check.
Sealing Chimney With Insulation Kevin Jones And Helper Steve Maone
Arrived and found birds stuck in inducer assembly below vent. Removed 3 birds and system is operating properly at this time.
Preformed heating check at both locations. Replaced humidifier pad at house on top of hill.
2 furnaces 2 bad control boards one is control fault other has stuck inducer relay
2012 trane system has 213 filter and aprilaire 500 humidifier. Replaced 213 filter cleaned flame sensor and checked system operation. Humidifier set to 35 % no issues at this time.
Checked and cleaned system also replaced filter system does not need humidifier pad at this time system is in new excellent working condition.
Replace rusted out 100 amp meter disconnect with new 100 amp meter disconnect. Redo grounding with two new ground rods and new 4awg copper wire.
Clogged drain performed maintenance. Check at 128 Windsor drive. Checked humidifier and all system operation after fixing clogged drain line.
Ecco bee tstat Alexa was disabled reconnected and adjusted program temps
Removed and replaced compressor, capacitor, and filter drier. Added 8 lbs of 410@ to system and dialed in charge. System running with a 20 degree drop
Low charge added 2 lbs r410a check d for leaks and tightened txv connection. System under warranty
A coil frozen completely up. Entire cabinet is a block of ice. Returning tomorrow
