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They were in and out in 3 hours. They were very kind, considerate, and efficient. Groggs will be the only company we will use in the future
Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Overall Experience
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Overall Experience
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Convenience
MY ONLY CONCERN WAS IT TOOK FIVE DAYS TO GET A REPRESENTATIVE OUT TO MY HOUSE AND I HAD NO HEAT AT ALL. I HAD TO USE SMALL ELECTRIC HEATERS TO KEEP MY HOUSE AT 62 DEGREES DURING THE DAY BUT AT NIGHT IT GOT DOWN TO 56 DEGREES. I HAVE NEVER HAD TO WAIT FOR SERVICE AND THIS WAS KINDA UPSETTING! THE ONE REASON I WENT WITH GROGGS WAS THE EXCELLENT SERVICE AND EVEN AFTER HOURS THEY HAVE SENT A REPAIRMAN UP. I THINK THAT FIVE DAYS WAS ALITTLE LONG!!!!!!! BUT THIS WAS NOT JOHN'S FAULT.
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Great service and very professional and friendly tech.
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We are very pleased. Excellent customer service and very knowledgeable.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Price
Convenience
We were having issues and contacted them, they arrived in no time. Figured out our issue and advised us the next plan of action.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Arrived and found inducer motor locking up. Need to replace inducer motor to get system operating properly. Capacitors and amp draws look ok for rest of system. Would recommend maintenance due to age and warranty status. Installed inducer motor and performed platinum check. Cleaned condenser, checked electrical and adjusted gas pressure. System is operating properly at this time.
Arrived and found compressor locked up. System shows constant blinking light. Repairs would not be recommended due to age and cost of repairs.
Includes all miscellaneous materials and labor to completely install.
Bad a coil. EST 2500$ to repair. Customer declined repair at this time requested consultation with comfort advisor
Estimate for exterior repairs and interior upgrade
Arrived to find 25 yr old unit freezing up. Customer indicated that it’s been “ filled up a couple times†and wasn’t interested in doing it again after learning the cost of r22. Wants consultation with comfort advisor today 1-3
Performed annual maintenance on equipment.
Arrived and found t-stat having issues. Replaced with AA8444. System is operating properly at this time.
Mobile home with bad igniter replaced and checked operation.
Install new furnace and air conditioner. Reconnect vent, gas, drain and electric.
Found a loose wire that wad come off of connection. Put on a new end to the wire and hooked back up. Heat strip that previously wasn’t working is now functioning again.
Arrived and found ecm blower motor failed. Motor is receiving low and high voltage signals and won’t attempt to turn. Tried multiple times and same results. Need to replace motor to get system operating again.
