Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They were in and out in 3 hours. They were very kind, considerate, and efficient. Groggs will be the only company we will use in the future
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
MY ONLY CONCERN WAS IT TOOK FIVE DAYS TO GET A REPRESENTATIVE OUT TO MY HOUSE AND I HAD NO HEAT AT ALL. I HAD TO USE SMALL ELECTRIC HEATERS TO KEEP MY HOUSE AT 62 DEGREES DURING THE DAY BUT AT NIGHT IT GOT DOWN TO 56 DEGREES. I HAVE NEVER HAD TO WAIT FOR SERVICE AND THIS WAS KINDA UPSETTING! THE ONE REASON I WENT WITH GROGGS WAS THE EXCELLENT SERVICE AND EVEN AFTER HOURS THEY HAVE SENT A REPAIRMAN UP. I THINK THAT FIVE DAYS WAS ALITTLE LONG!!!!!!! BUT THIS WAS NOT JOHN'S FAULT.
Overall Experience
Quality
Price
Convenience
Yearly Maintenance Check Performed by Chris D.
Yearly Maintenance Check Performed by Travis W.
Replaced failed capacitor on air conditioning. Work performed by John B.
Yearly Maintenance Check Performed by Travis W.
Added refrigerant. Work performed by Frederick E.
Installed 30 gallon electric hot water tank. Work performed by Charles H. & Matthew R.
Platinum Plus HVAC Yearly Agreement. Work performed by Erin S.
Service Call Fee: Coil leaking evaporator needs replaced. Also duct work has issues customer will try to find duct through manufacturer internal duct no crossover
Arrived and found inducer motor locking up. Need to replace inducer motor to get system operating properly. Capacitors and amp draws look ok for rest of system. Would recommend maintenance due to age and warranty status. Installed inducer motor and performed platinum check. Cleaned condenser, checked electrical and adjusted gas pressure. System is operating properly at this time.
Arrived and found compressor locked up. System shows constant blinking light. Repairs would not be recommended due to age and cost of repairs.
Includes all miscellaneous materials and labor to completely install.
Bad a coil. EST 2500$ to repair. Customer declined repair at this time requested consultation with comfort advisor
Estimate for exterior repairs and interior upgrade
Arrived to find 25 yr old unit freezing up. Customer indicated that it’s been “ filled up a couple times†and wasn’t interested in doing it again after learning the cost of r22. Wants consultation with comfort advisor today 1-3
