Even though they did not find the source of our problem, they were thorough and explained everything they did and advised us to call again if problem happens again.
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Criss and Steve were very professional
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Criss and Steve done a professional job
Response from Grogg's Home Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Never any disappointment, always great technicians/service!
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Completely satisfied, more than completely satisfied! Matt was a fine example of what customer service should be. He took time to explain exactly what he was doing. He was polite, courtesous, patient and knew his job.
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Very professional, courteous. Took time explain what they were doing.
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From our first call, to the first meeting with Epson,your Service Tech, to the install work being done, we were very impressed with all aspects of dealing with Grogg... Service Tech Epson answered all our questions, and explained exactly what was needed and how much it would cost.
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Performed Platinum Comfort Club Membership Tune-Up on Heating System Adjusted gas pressures down to proper levels. Changed 16-20-1 filter. Recommend surge protector for equipment. Noticed dirt building up inside of blower wheel and recommended plasma air air purifier to avoid potential issues caused by dirt. Will also clean the homes air of bacteria, mold, particulates and viruses. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Service Call Platinum Client Hose for pressure switch touching inducer motor made a hole. Need hose for it. Customer used hose from another furnace but they are going to need it. Will get hose to customer.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Found failing capacitor on air conditioner. Capacitor size is 45/5 with +/- of 6%. Capacitor is currently reading 33/4 which is well below threshold. Discussed repair option with customer. All other checks were good.
Service No Charge: Returned to install dehumidifier in the basement as quoted to remedy condensation issues. Removed and replaced some duct wrap that had gotten saturated. Set dehumidifier to 45% the unit started at 63% and is currently down to 50% Everything checks out good.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2018 Heil split system w/ AA413 filter.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System
#35 Aprilaire Humidifier Pad, Fits Models: 350, 360, 560, 560A, 568, 600, 760, 760A, 768, 700
Misc. supplies -changed customer provided vanity faucet and changed shutoff valve in upstairs bathroom.
