Travis was great. Polite, courteous, and explained everything thoroughly.
Grogg's and their technician did an excellent job of finding the problem and fixing it. They were able to schedule the service within a couple days of my call.
Matt and Epson showed up right on time and did excellent work. I really appreciate the team spirit with Grogg's.
Travis was very polite. He did a great job tuning up my HVAC !
Very professional and excellent service!
Travis was very professional and efficient as he performed the required service. Well done.
Came after hours to fix a gas leak. Great job John!
Awesome job! Travis was great!
Response from Grogg's Home Services:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Ben was pleasant. Did a great job.
Performed standard hvac tune-up under current agreement. Found cracked heat exchanger on gas package unit. Scheduled a visit for quote on new system between 1-3 today. Renewed cozy plus hvac agreement. Also applied $50 off coupon from brochure.
Dead capacitor and burnt contactor not allowing ac to come one. After replacing both, ac is running smooth with good pressures and cooling.
Filter drop off- AA213
York split system using AA413 filter and AA700 humidifier. Replaced filter. All checks good at this time, customer is a monthly member and doesn’t need to renew.
Lennox split system using 14x25x1 filter. All checks good at this time and system is operating properly. Customer is a monthly member and does not need to renew.
Ac not receiving 24 v signal to run. Stat wire going to ac was chewed through by a mouse under the porch. Ran new stat wire through crawlspace, under porch and out to unit and it is now running.
Performed maintenance on equipment. Recommend surge protection for system. Cleaned coil, flame sensor, burners and drain line. Changed customer provided filter. Found no issues with system at this time, all checks were good.
Performed anniversary check on equipment. REME Halo was not wired up correctly during install, rewired and verified that it’s working. Verified working status of surge protection as well. Changed AA413 filter and discussed comfort club with customer and benefits of having equipment checked and cleaned yearly.
Mid grade package
Performed cooling check on all systems. Found no issues. All systems are operating as they should. Hosed off all outside units. Cleaned and changed filters. Confirmed operation of all systems.
Yearly heating and cooling checks on 12 year old systems. Found no issues.
Performed maintenance on AC. Changed AA201 filter and system is 22 years old but running properly at this time. Discussed maintenance plan renewal with customer and they will call in at later time to renew.
Cooling check, everything checked out good.
Performed cooling check. RTU looked good and is functioning as it should. Customer said mini split was not cooling well. Outdoor unit was very dirty and plugged off. Hosed down unit and rechecked everything. Unit is now cooling well with temp drop of 22. Confirmed operation.
2021 Ruud split system using AA413 filter. All checks good at this time and system is operating prop. Customer does not need to renew until February’24.