Very professional, knowledgeable. Professional appearance. Great customer service. Will request Alex in the future for sure!
John came in very professional. Explained all the different services and things that go with groggs. Answered all my questions. At the end you couldn’t even tell he had been here! Fast efficient and clean
Good job found the problem
Very efficient, informative, polite, and willing to answer all questions.
Technician was courteous and informative.
Travis is a very nice young man and very accomodating, especially with my little Westie Dog "Holly Ray".
Very Nice and friendly…My heat and air is outside so kinda hard to communicate since I’m an invilid but got him to come inside where I paid the next year warranty and paid for the filter. Thanks!!
Answered my questions. Very polite
Chad and Zach were very cooperative and customer focused with the installation of my new mini split unit. I was pleased with the work.
Matthew was exceptionally helpful, cooperative and efficient. He is an excellent representative for the business!
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
As usual, someone was at my home as scheduled and, in this case, even before. I love the way they care for my little Westie, Holly.
2021 Heil split system using AA413 filter. All checks good at this time. Customer will renew cozy plan today. **customer would like paper invoice mailed for their records
initially quoted when bogo50% promo was happening
Fixed vent on tankless
Filter change- AA413
Package unit using Skuttle 20x20x5 filter. All checks good at this time, customer set to renew cozy plan in Sept.
Changed control board, gas valve, and limit switch. Found no gas leaks. Tested everything. Confirmed operation.
Ac was not receiving power at disconnect. Turned breaker off and back on. Disconnect is connected to generac box which was flashing for code load shed(time delay). As I was putting panel back on disconnect the unit time delay ended and ac unit started running. If problem persists customer will need to have generator serviced.
Checked system for proper operation. Furnace is 14 yrs old and running fine for now and passed combustion analysis for safety. Unit is dirty and is getting towards the end of its life. Ac unit is older but don’t have an age on it, data label has faded away. Added one pound of r22 to the system. Ac is in rough shape but is still working for now. Both units should be replaced soon. Customer is selling the home and just wanted to make sure system was working.
Performed maintenance on equipment. Customer recently changed filter and found no issues with system at this time. Discussed whole home dehumidifier and quoted pricing. Customer is interested and would like to have it ducted as well if they decide to go with it. Quoted price for dehumidifier.
Found no issues with HVAC system overall. Surge protection is active, condensation pump is working properly, ac is running with good pressures and good temperature. Filter is new. Furnace is running and heating properly. I did cut and reconnect wires at thermostat as there was a lot of bald wire, however system was working fine before I did that.
2017 Lennox split system w/16x25x4 Lennox filter and a 2022 Daiken mini split with one head unit in customers sun room. All checks good at this time. Customer has Cozy Plus 2system plan and will need to be scheduled for his 2nd check(heating) this upcoming fall.
1978 General Electric system was not running due to a failed transformer on the furnace. Replaced transformer and tested system for safe operation. Unit passed combustion analysis, but overall system very old and in poor condition. Refrigerant level seems slightly low but customer declines refrigerant at this time. Customer has a home warranty.
Heating maintenance and AC maintenance visit. Performed furnace tune-up on 2019 Heil furnace and air conditioning tune-up on 1993 Coleman a/c using AA413 filter. Customer noted that they did have to refill refrigerant possibly 4-5years ago, however all checks good at this time.
Signed customer up for maintenance agreement. Found failing capacitor on blower motor and discussed repair option with customer. Replaced part and found no other issues with the system at this time. Replaced customer provided 20-25-4 filter.
Customer said furnace was leaking water on the floor. Found water in furnace on and below trap. Reseated trap. Checked tube clamps. Turned on furnace. Within 30 seconds of turning on furnace water started dripping out of the fernco on the vent in the furnace. Fernco not seated properly on pipe and not tight enough. Reseated pipe and tightened fernco. Watched for 10 minutes. Found no more leaks. Confirmed operation.