Shawn arrived promptly as scheduled. He quickly assessed the problem with our air conditioner and made the necessary repairs. He thoughtfully waited until he was certain all was well. We highly recommend Grogg’s and have used their services many times.
Response from Grogg's Home Services:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Very pleased with the service and helpful hints.
Response from Grogg's Home Services:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Response from Grogg's Home Services:
We thank you for sharing your positive experience. It made our day.
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Very professional, knowledgeable. Professional appearance. Great customer service. Will request Alex in the future for sure!
Response from Grogg's Home Services:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Response from Grogg's Home Services:
Thank you so much for taking the time to leave us a 5-star review!
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John came in very professional. Explained all the different services and things that go with groggs. Answered all my questions. At the end you couldn’t even tell he had been here! Fast efficient and clean
Response from Grogg's Home Services:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Good job found the problem
Response from Grogg's Home Services:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Very efficient, informative, polite, and willing to answer all questions.
Response from Grogg's Home Services:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Travis is a very nice young man and very accomodating, especially with my little Westie Dog "Holly Ray".
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Very Nice and friendly…My heat and air is outside so kinda hard to communicate since I’m an invilid but got him to come inside where I paid the next year warranty and paid for the filter. Thanks!!
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Chad and Zach were very cooperative and customer focused with the installation of my new mini split unit. I was pleased with the work.
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Air Conditioning Repair Service: Upon responding to a service call regarding an air conditioner's insufficient cooling performance, I conducted a thorough inspection. It became apparent during the investigation that the refrigerant levels were significantly depleted, severely impacting the unit's cooling efficiency. To address this issue, I meticulously replenished the refrigerant, ensuring it reached the optimal level necessary for effective cooling. Subsequently, I conducted rigorous testing to confirm the system's capability to deliver the desired cooling capacity and comfort. Once optimal functionality was confirmed, I shared information about our maintenance plans with the homeowner to ensure the sustained excellent performance of their system.
Performed maintenance on 2 systems. Changed 20-25-5 filter and 20-25-4 filter. Found failing capacitors on both blower motors and replaced to avoid any potential issues. Cleaned coils on AC systems and found them to be running properly at this time. Verified working status of surge protection on each piece of equipment. Renewed maintenance for another year.
Replaced filter for no charge per Justin.
Maintenance on 8 yr old Fujitsu mini split. Added one pound of r410a to the system. Blower wheel has a build up of dirt on it and unit appears to have some mold growth on it. Left quotes for wheel cleaning and air cleaner for unit.
Found evaporator coil upstairs completely frozen up when I arrived as well as the compressor and line set outside. Turned AC off and left fan running to allow coil to thaw out. Scheduled service call for 6-21-23 between 12-5 to give system time to thaw out. Believe system should still be under warranty. Ruud system was in good working order, customer is getting new filters for the equipment. Renewed comfort club for another year.
Maintenance check on 26 yr old hvac system. Draft motor was leaking a lil bit of water. Removed and applied some silicone to help stop leak. Other than that the system is running just fine. Only thing going against it is age.
Capped off side return, moved filter rack to top of furnace and connected plenum into return trunk. Capped off return drop. Re-situated flex duct that was kinked over the boards above furnace and strapped it to the bottom of the boards to remove the harsh bend. Added insulation to return drop and plenum. Added insulation to supply plenum. Moved exhaust vent to exit furnace from the side rather than the top to allow for filter and blower access. Re-affirmed airflow and refrigerant charge. Added a few ounces to achieve 12° subcooling.
2010 American standard split system using Skuttle 16x25x5 filter. Replaced filter, all other checks good at this time. Customer also has another property serviced through us and if possible hope to re align in future to same time frame of checks.
Customer has 16x25x5 Skuttle filter box and with the change in filter brand was having a little resistance trying to get the Trion filter in the Skuttle box. Mentioned method to possibly help get them in and also that a 4”wide box should suffice as well if issue persists
Performed promo AC check on equipment. System is 21 years old but at this time is still functioning properly. Customer had already cleaned system out before I got there and filter was still in good condition. All checks were good. Quoted price for maintenance agreement.
2021 Amana split system using AA213 filter. Replaced filter. All checks good at this time. Customer set to renew Oct 2023
Performed yearly maintenance on the air conditioning under the Cozy Plus Comfort plan. Everything checked out properly.
Resolved issue of dirty humidifier drain line. Changed AA213 filter and performed maintenance on the equipment. Found no issues at this time. Recommended surge protection for system.