we appreciate your services and helping with questions we had asked about.
Chris was great and i formative like hes done this all his life. Great person very friendly.
I appreciate how quickly the technicians were able to come to our house to check our furnace. They were very professional and polite. They gave options going forward and scheduled the person to come and talk to us about a new one. It all happened very quickly and we will get our new furnace on Monday. Thank you so much!
of course this happened on a weekend,we were happy he could be here as quick as he was. thank you
Super great service very professional l would recommend Fred to everyone.
I enjoy doing business with Grogg's and I trust their expertise.
For a company that answers their phone by saying, "How can we exceed your expectations?". they don't.
John quickly diagnosed the problem. Grateful the parts were still under warranty. The air was repaired as soon as the parts were delivered.
Response from Grogg's Home Services:
Thank you for the great review.
Service Call Fee:28 yr old heil hvac system. Gas valve on furnace has failed and would need replaced along with the pilot assembly to get functioning again. Estimate repair for furnace is $900-1100. Won’t know how rest of the system will operate until that is fixed. Ac unit is low on refrigerant. Customer says they’ve had quite a bit of repairs done for the ac. Given the age of equipment and high repair cost I am recommending replacement of system rather than repair. Estimate is set up for today. Customer asked about having duct cleaning done with new equipment installed.
14 SEER, 2.5 Ton, R410A Heat Pump, Single Stage Air Handler
Service Call Fee: Furnace had a blown fuse. Found a bad capacitor. Replaced capacitor and verified operation. Everything checks out good.
Service Call Fee: fuse was blown on board. Stat wire going to condenser got pinched between gas line and furnace cabinet. That cut into the wire causing the short. Repaired wired, replaced fuse, and replaced customer provided filter. Ac is 3 hrs old but furnace is 30 yrs old and in need of maintenance. Blower motor and wheel has a build up of dirt and dust on it. Offered maintenance plan but she wishes to discuss it with her husband.
Service Call Platinum Client Replaced indoor coil.
A.O. Smith 50 Gal Natural Gas Hot Water Tank
Performed Platinum Comfort Club Membership Tune-Up on Cooling System