Jaemus was the technician assigned to do my tune-up. I had recently purchased the home and admittedly was unaware of most of the maintenance I should be doing. He helped me know what to look for in the future and walked me through every step. Great communication and was in and out faster than I would have expected. I'll definitely be sticking with these guys for the rest of my HVAC needs.
Response from Heating and Cooling Guys:
Ethan, thank you for taking the time to leave a review and provide feedback; we truly appreciate it! We're thrilled to hear that you had a positive experience with Jaemus and that he was able to help you better understand the maintenance needs of your home's HVAC system! We look forward to working with you in the future!
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AJ was very thorough and friendly! I would recommend him to anyone.
Response from Heating and Cooling Guys:
Thank you Ashlyn for taking the time to leave a review. We're glad to hear AJ provided great service and made your experience positive! We appreciate your recommendation, thanks again!
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I am very satified with my experience with Jaimes! He was very knowlegable and explained things well and I appreciate what he did and made me understand things. Thanks again!!
Response from Heating and Cooling Guys:
We appreciate the time you took to leave us a review! We're so glad you had a good experience with our technician and that he was able to explain things in a way that was easy to understand! We look forward to working with you in the near future!
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AJ did a great job of explaining what he found and made good recommendations. He was willing to listen to me as a customer.
Response from Heating and Cooling Guys:
Thank you for taking the time to leave us a great review! We're so glad you had a good experience with AJ! We hope to continue working with you in the future!
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AJ was prompt, friendly, knowledgeable and communicated openly and clearly about the benefits of the services our struggling AC needed. He was even friendly to the dogs. :) And before he got here, communicating with the company was easy and clear. Definitely recommend!
Response from Heating and Cooling Guys:
Thank you Heather for taking the time to leave us such an awesome review! We're so happy to hear that you had a great experience with our team! And we're excited to continue working with you in the future!
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First time using Heating and Cooling Guys, and I was impressed. If you still have a swamp cooler (and hey, for mobile homes there are still a lot of them in use), these are the people to call! Lots of heating and cooling companies won't even work on them. Heating and Cooling Guys were like "heck yes we service those." I called a local company I've used before to start up my swamp cooler for the season. I couldn't get an appointment with them until the end of June! With H&CG I got an appointment within a week. Dolores in the office was super nice and friendly over the phone. The arrival window was 2 hours instead of 4. That's a big plus, not to have to hang around waiting for 4 hours. Jaemus was the tech and he was great. Very personable, knowledgeable and professional. He found that a clogged calcium/mineral filter was causing very low water pressure to the system and removed it, which will improve cooling performance over what we had last year. I rated service quality as 4 stars instead of 5 because unfortunately, the next day the cooler was leaking water onto the roof. Jaemus is coming back in a few days to see what's up. Hopefully it's a simple fix, like the drain plug didn't get re-installed, or something. Fingers crossed! Overall, though, everything went well and I will definitely use H&CG again.
Response from Heating and Cooling Guys:
Suzan, thank you so much for taking the time to leave such an amazing review; we really appreciate it! We're thrilled to hear that you had a great experience with our team and that we could assist you promptly in getting your cooler started up for the summer season. We appreciate you bringing the leaking water issue to our attention as well so we could get back out there to resolve it! Thank you again for your kind words; we have enjoyed working with you and look forward to continuing our partnership in the future!
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They were able to squeeze us in short notice and help us out with our broken AC unit
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Jaemus Jones is amazing at what he does. Amazingly professional. Explained everything and helped me understand what was going on. Highly recommended !!!
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Jaemus was excellent and informative on how to watch for things with furnace , very efficient nice, rushed he was up here in salt lake
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Aj Garcias was our tech, and he really went the extra mile to help fix my heater, very professional and quality work!
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We had an emergency and Mike was able to come within 30 minutes. He fixed the problem, seemed knowable and answered any question we had for him
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He was great gave accurate feedback based off my own knowledge
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The heating and cooling guys were great to work with. They were able to get me a same day appointment which was very much appreciated. The technician AJ was on time per my scheduled appointment. He was very knowledgeable and patient in answering all my questions. He was able to take care of the issue I was having with my furnace quickly and did not try and up charge for anything. I will definitely use the heating and cooling guys for all of my future HVAC needs. Will recommend them to all of my family and friends.
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AJ did an awesome job. I have been so impressed with this company. Thank you!
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Two system were freezing. One had low refrigerant levels and restrictive filter the other had just had a restrictive filter. In my head and charged up one system to the proper levels and replace both filters on both systems, everything is working OK
Got called out for a no AC call. This was due to a bad capacitor. Replaced capacitor and check system for operation. No other major issues found.
Performed our summer maintenance special. System is performing good with some issues. Customer will decide on suggested repairs and call us if they want to proceed.
Performed maintenance on a split system. No major issues found.
Noisy air conditioner. Tempstar ac system making vibration noise. Performed AC tune up maintenance.
Tempstar air conditioner not cooling. System was low on refrigerant. Added to manufacturers specs. A nice cool 48 degrees coming out of get vents. Another cool customer. 😎
Rheem air conditioner not keeping up. Free 2nd opinion, clean condenser coil, AC inspection. Condenser coil cleaning.
Air conditioner, maintenance/tuneup on a day and night/carrier system.
Air conditioner won’t turn on. Amana heat pump dual fuel system. Found that the txv was in need of some adjustment. System working great. Another cool customer 😎🪭
