First time using Heating and Cooling Guys, and I was impressed. If you still have a swamp cooler (and hey, for mobile homes there are still a lot of them in use), these are the people to call! Lots of heating and cooling companies won't even work on them. Heating and Cooling Guys were like "heck yes we service those." I called a local company I've used before to start up my swamp cooler for the season. I couldn't get an appointment with them until the end of June! With H&CG I got an appointment within a week. Dolores in the office was super nice and friendly over the phone. The arrival window was 2 hours instead of 4. That's a big plus, not to have to hang around waiting for 4 hours. Jaemus was the tech and he was great. Very personable, knowledgeable and professional. He found that a clogged calcium/mineral filter was causing very low water pressure to the system and removed it, which will improve cooling performance over what we had last year. I rated service quality as 4 stars instead of 5 because unfortunately, the next day the cooler was leaking water onto the roof. Jaemus is coming back in a few days to see what's up. Hopefully it's a simple fix, like the drain plug didn't get re-installed, or something. Fingers crossed! Overall, though, everything went well and I will definitely use H&CG again.
Response from Heating and Cooling Guys:
Suzan, thank you so much for taking the time to leave such an amazing review; we really appreciate it! We're thrilled to hear that you had a great experience with our team and that we could assist you promptly in getting your cooler started up for the summer season. We appreciate you bringing the leaking water issue to our attention as well so we could get back out there to resolve it! Thank you again for your kind words; we have enjoyed working with you and look forward to continuing our partnership in the future!
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