Todd came out for an estimate on a Saturday with an excessive heat advisory. He gave me a better than average estimate and to top it off he offered to loan me a portable a.c. to get through the heat until they could do the install. The guys came out Thursday for the install. They were very professional and very friendly. They did a great job in a timely fashion. And when they left they had left the surrounding areas in the same condition it was when they got here. They even accidentally let one of my dogs out but caught her immediately, we can't even do that, normally when she gets out it's a free for all for her.