I received my call-back from the Technician, Colton Anderson, very shortly after reporting my problem. He was at the house within 20-30 minutes (I live in the country). He had the problem diagnosed within 5-10 minutes, had the part on the truck, replaced it, and monitored the unit to ensure it was working properly. He explained the service contracts available, and since his service was so good, I signed up. I usually don't do service contracts, but Colton's service and promptness convinced me to sign the contract. Thank you, Colton.
