I called at 7 on a chilly Saturday night. Heater not working. I got a reply within 10 minutes and Shane was at my house within the hour. Not too long after, he got everything working the way it should! Knowledgeable, super nice and I like that he answered all my questions and explained things . Awesome service from the very first phone call. I really like how they texted a picture of who'd be coming to my house beforehand. I also like that their prices are reasonable! I'd definitely use them again!