Rich was great, showed up on time, answered all my questions with care and made sure I understood his answers without making me feel rushed. Thank you for going the extra length of getting on the roof to see if plumbing for a gas fireplace downstairs is feasible with the upstairs being wood without the need for a liner. Having a new furnace installed and operating the following day was very impressive especially considering the old furnace was installed before the sheet rock was up- thanks for getting it in without having to tear out the sheetrock. Rich answered my phone call or returned calls immediately. With real customer service so hard to find these days when I experience true customer service I am a repeat customer. Thanks for all the education on what I should be doing to ensure the furnace lasts a long time and how I can use fabric softeners as liners for the furnace grates as a way to prevent things from falling in the duct.
