Successfully completed installation of new ADA-compliant Gerber Viper comfort height toilet as scheduled. The upgraded toilet features an elongated bowl for enhanced comfort and includes a sanitary bar to prevent liquids from accumulating under the tank. Properly secured with new wax ring and bolts, then caulked and tested to ensure proper operation.
Performed diagnostic service on 18-month-old Reem water softener due to customer concerns about reduced salt consumption. Verified system is functioning properly with water hardness measuring at only one grain, which is optimal. Explained to customer that the system had likely self-adjusted based on household usage patterns, resulting in more efficient salt consumption while maintaining proper water quality.
Responded to service call for 13-year-old Lennox furnace showing "system waiting" code at thermostat with no heat operation. Upon arrival, system was functioning properly with no error codes present. Performed standard diagnostic check, verified proper operation of controls and thermostat settings (currently at 72°F). No repair actions were necessary as system was operating within design parameters.
Responded to no-heat call for elderly customer reporting furnace only reaching 68° despite higher thermostat setting. Performed comprehensive diagnostic inspection including flame sensor, heat exchanger, gas lines, and HSI. System restored to proper operation. Customer advised to replace filter monthly to maintain performance.
Responded to service call regarding reported water leak. Diagnosed excessive water usage was due to lower level toilet constantly running every 2-3 minutes. Provided customer with repair options, who declined service as they plan to have neighbor install replacement toilet.
Responded to service call for no heat issue on 6-year-old natural gas furnace. Diagnosed loose wire connection on control board causing intermittent operation. Secured wire connection, verified proper operation through multiple heating cycles. Inspection with borescope revealed early-stage heat exchanger cracks at primary/secondary junction points. Homeowner advised of potential future safety concerns regarding carbon monoxide risk, though system remains operational at present.
Responded to no heat complaint on 2-year-old Lennox furnace showing ignition lockout code. Diagnostic inspection revealed snow completely blocking roof exhaust pipe. Advised customer that a roofer is needed to properly clean and extend the exhaust vent to prevent future blockages and ensure safe system operation.
Responded to service call for water leaking from toilet onto floor. Diagnosed issue as faulty feral valve on angle stop. Replaced angle stop to resolve leak, restoring proper water supply functionality to toilet.
Responded to a callback regarding a toilet with an unlevel tank from previous installation. Issue verified using spirit level. Tank position adjusted and properly leveled to ensure correct operation and aesthetic appearance of the fixture.
Responded to warranty call for newly installed furnace reported to be making loud noises during startup. Performed comprehensive diagnostic testing of unit operation in both heating stages. After thorough examination and demonstration to homeowner, determined system is operating within normal parameters with no defects or repairs needed.
Responded to water leak service call. Diagnosed disconnected ice maker line causing water damage. Replaced three shut-off valves under sink and installed new ice maker supply line to resolve the issue.
Performed comprehensive tune-up on 20-year-old Lennox furnace. Inspection confirmed proper operation of igniter, flame sensor, gas valve, blower motor, and draft motor with temperature rise within design parameters. Noted early cracking in heat exchanger eyelets which could develop into a safety concern if not addressed. Discussed appropriate options with homeowner.
Performed comprehensive inspection and tune-up on 9-year-old furnace. All components verified in good working order including igniter, flame sensor, heat exchanger (no cracks), blower motor, draft motor, and capacitor. Combustion analysis confirmed safe operation with temperature rise within design parameters. Filter replaced with recommendation for less restrictive type. System currently operating properly with no issues identified.
Performed standard furnace tune-up on 10-year-old system. Inspected and verified all critical components including igniter, flame sensor, blower wheel/motor, and draft motor, all functioning properly. Noted severe rust on several heat exchanger eyelets (possibly caused by old evaporator coil placement), but combustion analysis confirmed proper burning operation. Scheduled service advisor follow-up for comprehensive evaluation of heat exchanger condition.
Completed furnace maintenance on 21-year-old Magic Pack unit. Inspected system for safety and reliability, finding properly functioning blower motor with clean wheel and strong flame sensor, ignitor, and draft motor. Noted capacitor below specification and detected severe rust with potential pinholes in heat exchanger visible through burner inspection. Scheduled service advisor to discuss replacement options due to heat exchanger integrity concerns.
