Responded to service call for lower level toilet leak. Investigation revealed tank-to-bowl bolt was leaking due to customer's elderly husband falling against the toilet tank. Successfully resolved issue by tightening tank-to-bowl bolts and checked water supply connections to ensure proper function.
Diagnosed and serviced Richmond tankless water heater displaying error code 11. Cleaned flame sensor with sand cloth to resolve intermittent operation issue. Equipment functioning properly upon completion of service. Submitted order form for replacement flame sensor as preventative measure.
Diagnosed and repaired water leak originating from exterior hose bibb and its interior shut-off valve. Inspected dishwasher and toilet that were suspected of leaking but confirmed both systems were operating properly without issues. Completed full replacement of the compromised exterior hose bibb and interior shut-off valve to resolve the active leak.
Responded to no heat call for furnace over 10 years old exhibiting intermittent operation. Diagnostic testing revealed dirty flame sensor causing system shutdown. Performed cleaning of flame sensor. Combustion analysis with Testo 310 confirmed proper operation with acceptable flue gas parameters (CO₂: 8.25%, efficiency: 79.3%). System now operating within normal parameters.
Performed maintenance tune-up on 21-year-old Trane 80% furnace. Identified cracked heat exchanger and internal high limit. Consulted with customer about the issue, who indicated plans for system replacement in spring. Also noted dirty blower wheel requiring cleaning. Filter was inspected and appears to be in good condition.
Assessed and repaired leaking water supply lines affecting refrigerator and outdoor spigot. Installed new shut-off valve behind refrigerator and reconfigured supply lines to properly service both refrigerator and humidifier.
Responded to service call for a leaking water softener. Upon inspection, identified a failing bypass valve gasket causing the drip. Documented the damage with photos of the installation space and plumbing connections. Recommended complete replacement of the water softener as the most effective solution for the aging system.
Responded to no heat complaint where thermostat was set at 74° but space temperature only reaching 69°. Upon inspection of the Lennox furnace (less than 10 years old), determined the issue was a dirty filter. Replaced filter on hinged filter rack and verified proper system operation.
Responded to no-heat call for 35-year-old Armstrong furnace. Diagnosed failed gas valve and ignition board with extensive rust throughout system. Customer declined replacement option; scheduled comfort advisor consultation for Tuesday morning.
Responded to no-heat service call for aging system (10+ years). Diagnosed failed inducer motor in furnace. Successfully replaced inducer motor, restoring proper system operation and heat to the residence.
Performed comprehensive furnace tune-up including thorough inspection of all critical components. Checked gas pressure, inducer motor, and blower motor operation; all functioning properly. Replaced air filter and verified proper system operation with no heating concerns identified.
Performed routine tune-up service on customer's furnace, including comprehensive inspection of all major components. Verified proper operation of gas pressure, inducer motor, and blower motor assembly. Replaced furnace air filter and confirmed entire heating system is functioning correctly with no operational issues identified at this time.
We provided them with options for a new power water heater. However, there’s no suitable spot for a tankless in their closet due to its limited space, which may not meet inspection requirements. Unfortunately, we couldn’t obtain a quote for the water softener. They’ll schedule someone to come out and provide a quote.
04/11/25 Rob J II Today we snaked the kitchen sink drain out 50 feet. The kitchen sink drain and the washing machine drain are functioning properly.
Installed 50 gallon Bradford white powervent water heater. New venting ran though bulkhead. new gas lines sized up and separated for dryer and WH. New ball valve for cold water supply. Tested and no leaks, fires perfectly.
