Responded to no heat/no hot water call for Noritz tankless water heater system with in-floor heating. Diagnostic inspection revealed heat exchanger with critical failure - plugged, cracked, with external penetration. System deemed unsafe to operate due to compromised heat exchanger integrity. Advised customer that unit is under manufacturer warranty through Hero and they will initiate warranty claim process.
Performed comprehensive tune-up on 5-year-old Carrier furnace. Addressed homeowner's CO alarm concerns by identifying expired detector with low battery. Inspected furnace components finding strong igniter, cleaned and restored flame sensor, confirmed good condition of draft motor, blower motor, and heat exchanger. Combustion analysis verified safe and efficient system operation. Explained heat pump operation relative to outdoor temperature sensor and balance point settings. Customer enrolled in family rewards program.
Responded to a water leak from second floor bathroom affecting ceiling below. Upon inspection, identified extremely loose two-piece shower strainer due to deteriorated plumbing putty/inadequate sealant as the source. Installed new top section of shower drain with proper gaskets and sealant. Completed water testing to verify repair effectiveness. Customer opted for topside repair solution rather than more extensive drywall removal option.
Diagnosed 29-year-old furnace with multiple critical failures including cracked heat exchanger causing carbon monoxide leakage, oil-leaking blower motor, burn marks on control board resistors, and limit switch activation due to overheating. Due to safety concerns and extensive component failures, recommended full system replacement and scheduled estimate appointment for new furnace installation.
Responded to no heat call for 22-year-old Goodman furnace. Diagnosed issue with draft motor operating but failing to engage pressure switch for ignition sequence. Temporarily restored operation by tapping pressure switch. Verified draft port and pressure switch port were clear of debris. Identified and secured melting wire that was contacting hot draft motor housing. Noted potential heat exchanger crack but could not confirm with certainty; customer informed of associated risks and opted to schedule consultation for furnace replacement.
Completed routine HVAC maintenance tune-up on 8-year-old furnace system. Inspected heat exchanger coils and verified all components working properly. System is functioning normally with no issues identified.
Responded to service call for no hot water from 1-year-old water heater. Diagnosed thermostat setting at excessive temperature (160°F) causing safety shutdown. Determined child had inadvertently adjusted settings while retrieving toy. Re-lit pilot light and restored thermostat to appropriate temperature setting. Unit now functioning properly.
Diagnosed and repaired no heat condition on aging air handler unit connected to water heater. Inspection identified a failed zone head as the root cause. Successfully restored heat function by replacing the defective zone head on the hydronic heating system.
Diagnosed 14+ year old Amana furnace with no heat operation. Inspection revealed severe corrosion on burners, suspected heat exchanger leak above high limit, and failing inducer motor. Observed incomplete combustion cycle where ignition would initiate but not sustain. Documentation included photos of extensive corrosion damage and compromised metal fittings. Recommended complete furnace replacement due to multiple critical component failures and age of system.
Responded to service call for lower level toilet leak. Investigation revealed tank-to-bowl bolt was leaking due to customer's elderly husband falling against the toilet tank. Successfully resolved issue by tightening tank-to-bowl bolts and checked water supply connections to ensure proper function.
Diagnosed and serviced Richmond tankless water heater displaying error code 11. Cleaned flame sensor with sand cloth to resolve intermittent operation issue. Equipment functioning properly upon completion of service. Submitted order form for replacement flame sensor as preventative measure.
Diagnosed and repaired water leak originating from exterior hose bibb and its interior shut-off valve. Inspected dishwasher and toilet that were suspected of leaking but confirmed both systems were operating properly without issues. Completed full replacement of the compromised exterior hose bibb and interior shut-off valve to resolve the active leak.
Responded to no heat call for furnace over 10 years old exhibiting intermittent operation. Diagnostic testing revealed dirty flame sensor causing system shutdown. Performed cleaning of flame sensor. Combustion analysis with Testo 310 confirmed proper operation with acceptable flue gas parameters (CO₂: 8.25%, efficiency: 79.3%). System now operating within normal parameters.
Performed maintenance tune-up on 21-year-old Trane 80% furnace. Identified cracked heat exchanger and internal high limit. Consulted with customer about the issue, who indicated plans for system replacement in spring. Also noted dirty blower wheel requiring cleaning. Filter was inspected and appears to be in good condition.
Assessed and repaired leaking water supply lines affecting refrigerator and outdoor spigot. Installed new shut-off valve behind refrigerator and reconfigured supply lines to properly service both refrigerator and humidifier.
